Job Vacancies at Interswitch

We are recruiting to fill the positions below:

1.)  Position: Business Development Executive (Emerging Markets)

Job Location: Lagos

Job Type: Permanent
Department: Paymate - Digital Commerce & Merchant Acquiring

Job Description

• Develop strategies and implement same to deepen product penetration and increase product market share in the retail space in Nigeria.

Responsibilities

• Find and assess business opportunities in assigned channels and market
• Screens potential business deals by analysing market needs, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments
• Protect Interswitch's value by keeping information confidential
• Analyse and guide sales network on quality leads to generated per product across applicable market sectors
• Establish and maintain excellent working and process operations with matrix teams seamlessly
• Work with the assigned Product/Marketing Team to deliver quality sales kits for the Sales Team
• Develop a rapport with strategic/key clients, set targets for Sales Network and provide support that will continually improve the business relationship
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Provide Training plans and content for assigned products to be delivered to both inhouse and external clients
• Identify networking opportunities, target market events and sales events that would provide positive impact to the sales bottom line
• Perform market research and analysis to monitor local environment for the emergence of new market segments and new merchant pool
• Provide feedback from merchants and market feedback to meet market demands and generate product development ideas
• Keep abreast of trends and developments in digital financial services markets, products features, best practices and operational excellence
• Learning what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
• Research possible new sales opportunities within the existing portfolio of key merchants and identify new potential opportunities
• Monitor feedback from customers to measure their satisfaction with company products
• Attend exhibitions to generate sales leads/opportunities that can be converted to sales post-event
• Communicating merchant/market requirements to colleagues internally and work with them to ensure that products are delivered per customer/market requirements and in line with agreed terms
• Provide customers and potential customers with useful information regarding the assigned products and services
• Maintain an awareness of sales and other developments amongst competitors and pass off any relevant information to the Sales Network and others as the case may require
• Maintain access to sales tool (CRM) to keep track of leads generated and other relevant information to enable performance to be measured and monitored proactively
• Manage contract content and customer business requirements and solution expectations
• Understand all cost associated with the business and ensure all assigned portfolios remains profitable and growth is visible year on year.

Requirements

• Good First Degree (preferably in a Business discipline)
• 1 - 3 years’ experience in digital financial industry
• Business development & management
• Basic sales, business analysis experience
• Portfolio management
• Payment solutions (not compulsory).

Click here to apply online

2.)  Business Development Executive (PTSP)

Job Location: Lagos
Job Type: Permanent
Department: Paymate - Digital Commerce & Merchant Acquiring

Job Description

• To develop and implement growth opportunities of Interswitch payment solutions and services within and outside its country of coverage.

Responsibilities

• To drive product feature enhancements and service platform optimization that creates unique long-term value for its value chain (customers/shareholders/markets)
• Grow existing market share, develop, and penetrate new market/ segments through value offerings to key high value and high-volume merchant acquiring
• Growth transaction volume across POS, WEB, QR and USSD channels through channel features and capacity building by working with product, project, developers, and other existing internal resources
• To transform the Interswitch payment offerings across POS, WEB, QR and USSD into a robust digital financial distribution Ecosystem
• To co-ordinate, manage and support the sales & account management structure with Sales Network (that is technical support, advisory services and lead conversion strategies that increases Interswitch’s revenue)
• Ensure service excellence to all acquired merchants and partners by engaging with the service and operations management teams on behave of the customers
• Develop intelligent, relevant and world class business documentations for market and merchant engagements as required by all relevant internal stockholders
• Acquire strategic partnerships that enables access to market and merchant clusters relevant to the business objectives and would contribute to business value both short term and long term
• Identify, research, development, implement, deploy, and manage new business initiatives across all market types to optimize channel usage and business value by owning merchants in these markets and its sub segments
• Liaise with all relevant stakeholders in the payment ecosystem where required to understand the payment landscape needs and business risks.

Requirements

• Bachelor's Degree in a Business-related discipline
• 3 - 5 years’ experience in digital financial industry
• In depth understanding of an acquiring business
• Experience in portfolio management and payment solutions
• Good understanding of business development & management.

Click here to apply online

3.) Instore Merchant Onboarding and Support

Job Location: Lagos
Job Type: Permanent
Department: Paymate - Digital Commerce & Merchant Acquiring

Job Description

• The Instore Merchant Onboarding and Support officer will be responsible for onboarding and supervision of the Business Support Partners.
• The ideal candidate will also maintain and nurture relationships with new and existing Merchants/Partners/Banks.

Responsibilities
Field Operations

• Responsible for field support activities on POS terminals managed by Interswitch (primarily, as Acquired, Co-acquired and PTSP and secondly, for all of Interswitch POS Business)
• Responsible for growing the number of merchants in the assigned region and with the assigned Banks
• Ensures that the agreed SLAs/OLAs with Banks and third –party Vendors (where applicable) are adhered to
• In charge of giving feedback on process improvement initiatives to the product, operations, business, engineering, and service management teams
• Responsible for the overall management of field operations in a particular cluster or region as assigned
• Responsible for Interfacing with Banks Support teams and external client Support issues relating to POS devices
• Responsible for Monitoring all POS terminals assigned to Interswitch as PTSP to ensure the uptime of the terminals 24/7
• Responsible for logging all customers service calls received via phone calls and emails on CRM
• Carries out 1st level Support: Remote Support, Call Support and 2nd Level Support
• Responsible for any or all or the strategic pillars of quality assurance, terminal deployments, repairs and stop gap management, merchant categorisation and merchant visitation list
• Conducts quarterly technical sessions for key merchants, PTSP and banks (when necessary)
• Co-manages the administration and training of BSP (Business Support Partners)
• Provides Advisory services to Banks and merchants during daily support activities
• Conducts training of bank staff and merchants on use of POS applications and support
• Reviews effective utilization of product manuals & training manuals
• Prepare weekly activity reports for all managed POS devices to Banks and Team Lead
• Prepare an issue report for critical issues encountered in performing daily activities to the Team Lead.

Onboarding:

• Responsible for Parameter Management (Parameter Generation, Nibss & Kimono Registration, Parameter update/change)
• Merchant profiling on extraswitch, aribiter and related platforms
• Manages the process of terminal provisioning (configuration and certification)
• Provision of merchant onboarding support and ensuring high conversion rate for generated leads
• Terminal consumables and inventory management.

Service Operations:

• Responsible for administration and management of TMS systems (PAX Store)
• Database management and reporting
• Merchant training and service review
• Revenue assurance.
• Bridging the link between the technical team (engineering and products) and the support team
• Provision of post-onboarding support
• Partner relationship management

Requirements

• Bachelor's Degree from a reputable tertiary institution
• Project Management desirable but not compulsory
• Minimum professional experience of 2 years in POS support within payments or financial services industry.

Click here to apply online

4.) Product Manager

Job Location: Lagos
Job Type: Permanent
Department: Paymate - Digital Commerce & Merchant Acquiring

Job Description

• To operate as the product expert combining market analysis, end-user feedback, and technology knowledge to establish a distinctive product vision, roadmap, and an effective engineering partnership to deliver world-class products at premium pricing.

Responsibilities

• Collaborate with cross-functional teams and approaches to define a compelling and feasible product vision for our platform strategy execution
• Translate platform vision into a product roadmap that balances customer needs with internal resources
• Maintain and prioritize product backlog and track feature releases
• Communicate progress against roadmap and product performance across the cross-functional teams as well as throughout the organization
• Partner with Engineering and Business Development teams to build and launch world-class products
• Refine product vision based on feedback from end users, support teams, and other internal and external stakeholders
• Conduct market research to determine market size, penetration, and opportunities
• Conceptualize, prioritize, and write succinct product requirements (typically as user stories and epics) to cross-functional working team
• Be a resident domain expert of product capabilities and functions / features
• Evangelize and train sales, marketing, support, operations and services delivery teams on the product capabilities
• Track product effectiveness and continually work towards a tangible and sustained value proposition
• Ensure market messaging is consistent with product functionality and highlights distinctive value proposition(s)
• Providing vision and direction to the Agile development team and stakeholders throughout the project
• Translate business strategy into product strategy and execute product strategy
• Provide insight to stakeholders on product and the market
• Participate in daily scrum meetings, planning, reviews and retrospectives
• Assist the development team in digital payments development according to end-user needs
• Conduct research on product enhancements and new product offerings
• Manage feature iteration throughout the product lifecycle
• Provide backlog management, iteration planning, and elaboration of the user stories
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Recommend changes to existing products based on customer feedback or industry trends
• Participate in brainstorming sessions with members of other departments to generate new product ideas
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Carry out competitor and market analysis
• Keep abreast with Agile/Scrum best practices and new trend.

Requirements

• A good Degree in any Computer Science or any other relevant or related field of study from an accredited University
• 8 years minimum experience in product management or related industry.
• Relevant industry certification(s)

Application Closing Date: 8th March, 2023.

Click here to apply