Job Vacancies at Kyosk Digital Services Limited

Kyosk Digital Services Limited is a tech-led platform that connects informal retailers who retail in kiosks and other similar retail outlets directly to fast-moving consumer goods companies (FMCGs) by communicating demand from retail outlets directly to FMCGs and their distributors and managing the delivery of the goods to the kiosks.

Our digital ordering and delivery platform – Kyosk, ensures that these retail outlets get access to stock at competitive prices and have them delivered directly to them. FMCGs find the traditional distribution chain to be inadequate as well, making it expensive for them to serve kiosk-type retail outlets, leading to high incidences of product stock-outs and lost sales opportunities. By providing FMCGs with good data visibility, we solve this major problem of theirs.

We are recruiting to fill the following positions below:

1.) Product Manager

Job Locations: Lagos
Job type: Technology
Reports to: Head of Product 

Job Description

• We are looking for an experienced Product Manager (PM) to define the right thing to build, collaborate with other PMs to deliver, and measure the success of product rollouts
• This country-specific PM will need to innovate on behalf of his/her colleagues and external customers, based on a deep understanding of user pain points as well as business needs and priorities. They will also develop metrics to measure and effectively manage the deployment of solutions that optimize internal business processes.
• To be successful in this role they will need to be a great communicator, innovator, influencer and an analytical problem solver. They will need to think and act fast, deal with ambiguity and be able to develop ideas into scalable products that work on a Pan-African scale.
• This is a rare opportunity to impact not just the future of Kyosk, but the future of retail of fast-moving consumer goods across Africa.

Primary Duties & Responsibilities

• Strategic alignment: Define the vision, roadmap and strategy of multiple internal and external digital tools. 
• Product Discovery: Collect, organize and prioritize product enhancements for maximum business/user impact. Define what needs to be built in line with the company’s objectives and product strategy. 
• User Experience enhancement: As the primary User Experience (UX) person on the country-specific team, translate user research and hypothesis testing into product requirements to enhance user experience. 
• Product Review: Conduct regular user testing and analyses of products and services to ensure they are meeting user needs. 
• Documentation: Occasionally create support and training documents for internal users. 

Professional Background and Experience
Required:

• For at least three years, you’ve managed multiple tools for internal users and external customers
• Business background e.g. MBA, ex-consultant, or have upskilled in some other way and can prove it
• You’ve worked with 3rd parties to integrate and scale internal platforms and services for continued organizational growth
• User Research and Product Discovery skills to quickly identify and advocate for the needs of our core customers and internal stakeholders
• Rolling out and monitoring the success of multiple digital products at the same time
• Experience in handling the pressure of fast-paced, startup environments where you wore multiple hats and used limited resources 

Desired / Nice to Have

• Experience overseeing areas such as customer experience, internal data and analytics, machine learning, payments and billing, authentication/identity
• Experience in eCommerce and/or distribution of FMCG products is a plus

Skills Required:

• Excellent communication skills to describe, educate and/or persuade both tech and business stakeholders
• Focus -- on the key problem to be solved,and recommend building only the right thing
• Time management -- distinguish between urgent, and important, and know how to prioritize and plan your time 
• Business skills --to work with company finance staff, marketing people, sales, and executive management, and the language and concepts that these people deal with. 
• Lead Build vs. buy decision-making
• User understanding -- to empathize, listen, and co-create with the end customer and solve for an existing pain point or identify new pain points
• Technical & data comfort -- around analysis, defining and interpreting dashboards and key insights, understanding or setting metrics/financial goals
• Problem solving to break down an ambiguous product/customer need and go about experimenting or iterating to find an appropriate solution
• Strategic thinking to create a plan and a story to explain what’s next while also taking into account the many moving parts across a team, product, or organization

Behavioral competencies:

• Genuine knack for numbers and how they are represented
• Desire for continuous improvement
• Ability to work under pressure and with tight timelines
• Passion for products
  • Essential to stay motivated through difficult challenges, and occasional long hours
  • Passion is contagious, so you will need it to inspire the rest of the team
• Equal empathy for both internal users, and the target market of informal retailers
• Work Ethic -- genuine care for the product and willingness to go to any necessary length to ensure its success
• Integrity -- do what you say you’ll do. Deep understanding and respect for what each team member is responsible for, and trust them to do their job
• Confidence -- and can communicate persuasively. know when to make decisions (even when others might disagree) vs when to build consensus, and you can articulate the strategy and business rationale behind your decisions.
• Attitude — full responsibility for the product's success, no excuses. Quick to take the blame if something goes wrong, and equally quick to give credit to the rest of the team when it goes well
• You're detail-oriented, process-driven, and organized, and are able to stay two steps ahead of the work your team is doing
• You have an eye for good design and user experience

Application Closing Date: 19th March, 2025.

Click here to apply online

2.) People Admin / Shared Services Officer

Job Locations: Lagos
Job type: Full-time
Category: Human Resources

Role Profile

• Responsible for providing administrative support to assist the execution of the administrative function within the business. 
• The incumbent will perform clerical work and support the People & Admin Department with department projects, data management and other general office duties.
• The role holder will handle a wide range of administrative and support related tasks.

Key Responsibilities
Operations Management: 

• Organize and schedule meetings, interviews, and appointments, champion the organization of key office events. 
• Make travel arrangements, such as booking flights, cars and making hotel reservations. 
• Coordinate the needed technology and supplies for the office and warehouses. 
• Support the warehouse team in setting up including furniture acquisition, supplies sourcing and supplier management including water providers, sanitary services and cleaning services.

Compliance: 

• Manage all operational licenses and insurance contracts for office facilities ensuring that renewals are made promptly. 
• Ensure health and safety standards are properly observed during operations.

Finance Support:

• Assist in processing orders to vendors and service providers. 
• Submit and reconcile expenses reports and monitoring invoices. 
• Coordinate with the finance team on the payroll information management, preparation and payment.

Records Management:

• Manage the company’s filing system to ensure that all operational documents are properly filed and easily accessible. 
• Ensure all staff files are complete per the HR and Audit requirements; Frequently update employee files in line with key changes in personal information and or organization requirements.

HR Administration:

• Assist in the preparation and issuance of field employee contracts; facilitate employee exit including the issuance of clearance forms, collection of work tools and coordinate with the finance team for payment of final dues. 
• Conduct exit interviews in specified formats and share the feedback with the HR and Admin Manager. 

People Management:

• Support in coordinating staff engagement/motivation initiatives and welfare activities. 
• Draw up a social calendar for staff initiatives that include staff parties/events, team building, sports programs and social activities.

 Minimum Requirements & Key Skills

• Bachelor’s degree in Business Management or a related field;
• A minimum of three (3) years working experience gained in an administrative role;
• Demonstrate a high degree of integrity, sensitivity and confidentiality when dealing with internal and external parties;
• Diploma in Human Resource Management and member of the Human Resource Professional Body is an added advantage;
• Strong ownership mind-set and ability to work in a self-directed manner;
• Excellent verbal and written communication skills;
• Able to prioritize, and manage time efficiently.

Desired Competencies:

• Analytical Thinking;
• Detailed oriented;
• Goal Orientation;
• Problem Solving Skills;
• Great Interpersonal Skills;
• Strong Planning & Organization Skills;
• Team Player;
• Tech Savvy.

Application Closing Date: 17th March, 2025.

Click here to apply online

3.) Territory Manager

Job Location: Lagos

Job Description

• We are looking to bring on board an ambitious and commercially aware candidate as a Territory Manager.
• The individual will be tasked with the end-to-end management of a specific warehouse and market as a single business unit.
• He/she will be responsible for the execution of the organization’s strategy in the market including accountability of the P&L, budget, market, and business performance, operations, and people management.

Responsibilities

• Business Unit Performance: Responsible for P&L management for the warehouse and market while driving profit maximization for the business unit. Oversee the business unit performance management and ensure the attainment of all organizational KPIs for the unit. Account for any performance decline and devise ways to improve the same.
• Revenue Generation: Work collaboratively with the commercial and purchasing teams to spearhead revenue generation in the market including advisory on product pricing to generate business margins. Liaise with the sales team to drive product penetration and uptake in the market including the formulation of effective sales and marketing strategies.
• Strategy Execution: Communication of the business strategy in the market and ensuring execution against the set KPIs as per the strategy. Ensure the team understands and buys into the strategy. Support the development of the pricing strategy and product pricing based on market understanding, competitor analysis, and customer feedback.
• Operations Optimization: Lead the coordination of business activities with the head office and collaborate with Functional Managers to guarantee operational efficiency. Proactively support the development and review of SOPs based on the gaps identified to maximize operations effectiveness.
• Inventory Management: Work closely with the Warehouse Supervisor and Loss Control Supervisor to facilitate proper inventory management, stock control, and loss prevention. Collaboratively formulate and implement measures to safeguard the inventory in the warehouse.
• Compliance: Drive compliance to the laid down SOPs for the warehouse, operations, and HR whilst ensuring proper team training and appreciation. Ensure legislative and regulatory compliance of the business unit including Health and safety compliance of the business unit. Undertake frequent operations audits to evaluate the level of compliance, operational gaps, and hindrances for immediate action.
• Budget Management: Develop and present the annual budget for the specific business unit; Monitor and oversee its utilization including budget control, accounting as well as reconciliation.
• Market Intelligence & Business Advisory: Undertake frequent market surveys and analyses to identify opportunities the business can capitalize on, understand competitor activities, and appreciate customer dynamics. Escalate customer feedback to the management to ensure course correction where necessary.
• People Management: Support staff recruiting for the business unit, training, supervision, and appraising of staff. Work closely with the HR team to execute key HR functions in the unit including policy implementation, performance management, disciplinary, evaluations, and training.

Requirements

• A Diploma in Business Management or a related field. A Bachelor’s degree will be an added advantage;
• A minimum of 4-6 years in operations management and driving business performance in a retail or FMCG background.
• Experience handling end-to-end operations cutting across warehousing, logistics, sales, and business performance management is preferred;
• Appreciation of the business environment, key priorities, and a keen sense of what needs to be done for the business to succeed;
• Proven ability to manage cross-functional teams with indirect reporting lines to drive the execution and achievement of business objectives and strategy.

Competencies & Skills:

• Strong Commercial Acumen
• Operational Excellence
• Team Player
• People Management
• Stakeholder Engagement.

Application Closing Date: 20th March, 2025.

Click here to apply online