Job Vacancies at Mai Shayi Coffee Roasters Limited

Mai Shayi Coffee Roasters Limited is a premier specialty coffee brand in Nigeria, renowned for its end-to-end involvement in the coffee value chain. From cultivating Arabica coffee in Jos, Plateau state, to meticulous processing and batch-roasting, we promise an unparalleled coffee experience. As a forward-thinking company, our footprint extends from cafes in Lagos and Abuja to our two Arabica coffee farms, a cooperative of 121 farmers, and a dedicated roastery supplying premium coffee for both retail and B2B avenues.

We are recruiting to fill the following positions below:

1.) Customer Service Representative

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements and skills

• First degree (HND/BSC or Equivalent) in a relevant field.
• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Ready to work 6 days in a week.

Application Closing Date: 5th November, 2024.

Method of Application
Interested and qualified candidates should send their CV and attached Credentials to: kayode@maishayicoffee.com using the Job Position as the subject of the email.

Note

• For further inquiries, please contact us at 08034467509.
• We look forward to receiving your applications and meeting talented professionals who are passionate about the coffee industry.
• Join our team at Mai Shayi Coffee Roasters Limited and be part of our exciting journey.

2.) Server / Waiter / Waitress

Job Location: Queen Elizabeth, Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Greeting guests and taking drink and food orders
• Take meal and beverage orders from customers and place these orders in the kitchen.
• Staying attentive to the needs of guests in the dining area
• Ensuring the food order is made correctly by kitchen staff and looks presentable for customers
• Deliver prepared meals and beverages to tables.
• Following health code standards about the handling of food
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris, and more

Requirements

• First degree (NCE / OND / HND / B.SC or Equivalent)
• Clear written and verbal communication skills.
• Physical abilities to carry out job functions.
• Ability to handle cash transactions responsibly.
• Familiarity with food and beverage offerings.
• At least one year of food server experience within a restaurant, hotel, or conference center operation.

Application Closing Date: 19th November, 2024.

Method of Application
Interested and qualified candidates should send their CV and attached Credentials to: kayode@maishayicoffee.com , rita@maishayicoffee.com , oluwatosin@maishayicoffee.com using the Job Position as the subject of the email.

Note

• For further inquiries, please contact us at 08034467509, 07039684994, 07055704693
• Candidates from Markurdi, Minna, Kaduna, Jos, Lagos and Abuja are encouraged to apply.
• We look forward to receiving your applications and meeting talented professionals who are passionate about the coffee industry. Join our team at Mai Shayi Coffee Roasters Limited and be part of our exciting journey!

3.) Barista

Job Location: Queen Elizabeth, Abuja (FCT)
Employment Type: Full-time

Key Responsibilities

• Prepare and serve various coffee, tea, and other beverages.
• Present menu, take orders and make recommendations to the customers.
• Operate coffee brewing equipment, such as grinders, espresso machines, and drip brewers.
• Provide guests with information about the coffee beans, brewing methods, and flavor profiles.
• Maintain the cleanliness and appearance of the coffee bar, dining area, and brewing equipment.
• Process payments using the restaurant’s POS system and handle cash and credit card transactions.
• Work collaboratively with other staff members, such as servers and kitchen staff, to ensure smooth operations.
• Perform opening and closing duties including stocking taken and maintaining sales records.
• Perform other duties as assigned by management.

Requirements

• First Degree (BSc) / HND or equivalent in a relevant field with 1-3 years of experience.
• Previous experience as a Barista, preferably in a high-end restaurant or Specialty Coffee environment.
• Strong knowledge of coffee brewing techniques, equipment, and beans.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Strong attention to detail and organizational skills.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Positive attitude and willingness to learn and take direction.
• Knowledge of restaurant POS systems is a plus.

Application Closing Date: 19th November, 2024. 

Method of Application
Interested and qualified candidates should send their CV and attached Credentials to: kayode@maishayicoffee.com , rita@maishayicoffee.com , oluwatosin@maishayicoffee.com using the Job Position as the subject of the email.

Note

• For further inquiries, please contact us at 08034467509, 07039684994
• Candidates from Markurdi, Minna, Kaduna, Jos, Lagos and Abuja are encouraged to apply.
• We look forward to receiving your applications and meeting talented professionals who are passionate about the coffee industry. Join our team at Mai Shayi Coffee Roasters Limited and be part of our exciting journey!.