Job Vacancies at Radisson Hotel Group

Radisson Onyx Hotel - Unwinding in paradise at this hotel. We offer the perfect blend of luxury and relaxation. With us, you will get only pure high-class treatment. A hotel stay is not just about the room, it’s about the experience, creating memories that will last a lifetime at this hotel where luxury meets paradise.

We are recruiting to fill the following positions below:

1.) Waiter (Male)

Job Location: Awka, Anambra
Employment Type: Full-time

Responsibilities

• Greet customers and hand out menus.
• Take meal and beverage orders from customers and place these orders in the kitchen.
• Make menu recommendations and inform patrons of any specials.
• Deliver meals and beverages to tables when they have been prepared.
• Check that customers are satisfied with their meals.
• Prepare the bill for tables when requested.
• Cash up bills and ensure that the correct amount has been paid.
• Administer change to tables if needed.

Requirements

• Endurance to walk and stand for long hours.
• Interested candidates should possess a Bachelor's Degree with 1 - 5 years of experience.
• Flexible work hours.
• Ability to remain calm and professional with difficult customers.
• Excellent interpersonal skills.
• Coordination to carry plates or trays without dropping anything.

Application Closing Date: 21st February, 2025.

Method of Application
Interested and qualified candidates should send their Application to: uchee3@yahoo.com using the Job Position as the subject of the email.

2.) Driver

Job Location: Awka, Anambra
Employment Type: Full-time

Skills and Qualifications
A successful driver candidate needs the following skills and qualifications:

• A valid driver’s license and at least one year of driving experience to perform the job safely
• Excellent navigation skills and proficiency in using navigation applications to find delivery locations
• Time management and organizational skills to keep track of deliveries and stay on schedule
• Exceptional communication and interpersonal skills to interact with clients
• Physical stamina and good upper body strength to lift heavy luggage, packages and objects, as well as be able to load and unload them from their vehicle
• Ensure that the vehicle is always fueled and ready for use
• Arrange for vehicle repairs as needed
• Keep mileage records and repair records up-to-date
• Arrive at destinations on schedule
• Research and plan for traffic, construction and weather delays.

Application Closing Date: 22nd February, 2025.

Method of Application
Interested and qualifiedd candidates should send their CV and a brief Cover Letter detailing their experience to: uchee3@yahoo.com using the Job Position as the subject of the email.

3.) Front Office Manager

Job Location: Awka, Anambra
Employment Type: Full-time

Job Summary

• We are seeking a highly organized and personable Front Desk Manager to oversee our guest services operations.
• The ideal candidate will have strong leadership skills, an eye for detail, and a passion for delivering superior guest experiences. Join our team and contribute to maintaining our reputation as a top destination for relaxation and luxury.

Job Responsibilities
Guest Services Management:

• Oversee daily front desk operations, ensuring that all guest interactions are professional, friendly, and efficient.
• Ensure smooth check-in and check-out processes, addressing guest needs and resolving any issues or complaints promptly.
• Coordinate and manage reservations, ensuring accuracy and effective communication with the reservations team.

Staff Supervision & Training:

• Lead, train, and motivate front desk staff to maintain high standards of customer service and professionalism.
• Develop and implement training programs for new staff, ensuring they are knowledgeable about resort policies, procedures, and amenities.
• Monitor staff performance and conduct performance evaluations, providing feedback and coaching when needed.

Guest Experience Enhancement:

• Ensure all guest inquiries, requests, and concerns are handled with the utmost care and attention.
• Anticipate guest needs and recommend resort services and amenities to enhance their experience (e.g., dining, activities, spa).
• Coordinate with other resort departments (housekeeping, maintenance, spa, F&B) to ensure guest satisfaction and smooth operations.

Front Desk Operations:

• Manage and update guest reservations and room assignments in the resort’s property management system (PMS).
• Ensure that the front desk is properly stocked with necessary supplies and all equipment is in good working order.
• Maintain accurate guest records, ensuring billing, payment processing, and special requests are handled correctly.

Cash Handling & Financial Reporting:

• Oversee daily cash handling procedures, including checking out guests, processing payments, and managing deposits.
• Ensure that financial transactions are accurate and that cash drawers are balanced at the beginning and end of each shift.
• Prepare and review daily financial reports for management.

Guest Feedback & Issue Resolution:

• Handle guest complaints or issues with professionalism, ensuring swift resolutions to enhance guest satisfaction.
• Monitor guest feedback and identify areas for improvement in guest services.
• Encourage guest reviews and feedback to continuously improve service quality.

Team Collaboration & Communication:

• Maintain clear communication with other departments to ensure all guest needs are met efficiently and effectively.
• Participate in weekly management meetings to discuss operational performance, guest feedback, and team development.

Requirements
Education & Experience:

• Bachelor's degree in Hospitality Management, Business, or a related field preferred.
• Proven experience as a Front Desk Supervisor, Front Desk Manager, or similar role in a hotel or resort setting (1+ years).
• Familiarity with resort property management systems (PMS) and hotel booking systems.

Skills & Competencies:

• Strong leadership skills with the ability to motivate and develop a team.
• Excellent customer service skills and the ability to handle difficult situations with grace and professionalism.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and resort management software.
• Exceptional communication and interpersonal skills, both with guests and staff.
• Ability to work in a fast-paced environment while maintaining a calm and welcoming demeanor.

Personal Traits:

• Friendly, approachable, and solution-oriented.
• Strong work ethic and a commitment to delivering high-quality guest service.
• Ability to multitask and prioritize in a busy environment.
• Flexibility to work various shifts, including weekends and holidays.

Benefits

• Competitive salary
• Opportunities for career development and advancement within the resort
• A supportive and dynamic work environment.

Application Closing Date: 20th February, 2025.

Method of Application
Interested and qualified candidates should send their Resume and a Cover Letter to: uchee3@yahoo.com or joy.okoye@radissononyx.com.ng using the Job Position as the subject of the mail.