Job Vacancies at Rosabon Financial Services Limited

Rosabon Financial Services Limited - Award winning Rosabon Financial Services is a member of the Concept Group. Licensed by the Central Bank of Nigeria, CBN on April 22, 1993 and being a long standing member of the Equipment Leasing Association of Nigeria (ELAN), the organization has evolved into Nigeria’s leading Non-Banking Financial Intermediary and Equipment Leasing firm focused on niche and general markets.

We are recruiting to fill the following positions below:

1.) Wealth Management Executive (IMTT)

Job Locations: Abuja (FCT), Lagos, Kano & Rivers
Employment Type: Contract

Job Summary

• As an Independent Wealth Management Executive, the ideal candidate will play a pivotal role in driving our wealth management business by acquiring new clients and fostering long-term relationships.
• This role is ideal for individuals who possess a dynamic personality, strong communication skills, and a passion for sales. 
• They would possess strong negotiation skills to navigate and close deals, ensuring mutually beneficial outcomes for both clients and the company.
• The ideal candidates will always present themselves in a manner that reflects the high standards of our financial services firm. 
• This includes maintaining a well-groomed and polished appearance, dressing in business attire that aligns with our corporate image, and exuding a professional demeanor in all client interactions.
• A neat and presentable appearance is crucial in building trust and confidence with our clients.
• While we value charisma and a sales-oriented mindset, we are seeking professionals at a junior and mid-level stage with a drive for sales in a fast paced industry.

Responsibilities

• Independently identify and acquire new clients for wealth management services through prospecting, networking, and relationship-building.
• Conduct financial needs analysis and present tailored wealth management solutions to clients, aligning with their financial goals and objectives.
• Foster strong, long-term relationships with clients by providing exceptional service, addressing inquiries, and staying informed about changes in their financial circumstances.
• Stay abreast of industry trends, market conditions, and competitor offerings to effectively position the company’s wealth management services.
• Ensure adherence to regulatory requirements and company policies in all client interactions and transactions.
• Provide regular reports on leads, client acquisition and revenue generation, highlighting achievements and areas for improvement.
• Any other tasks as assigned by the line manager.

Requirements

• Minimum of ND, HND or its equivalent in any field.
• 1-3 years of experience in sales in any industry, sales experience within financial services or wealth management is a plus
• Charismatic personality with excellent communication and presentation skills.
• Smart and sharp Professional outlook
• Ability to work independently and meet ambitious targets.
• Adept at building and maintaining client relationships.
• High ethical standards and integrity in all financial dealings, placing the clients' best interests at the forefront.

Skills / Competencies:

• Exceptional interpersonal and relationship- building skills.
• Ability to establish trust and credibility with clients.
• Effective communication to understand and address clients' financial goals.

Application Closing Date: 12th March, 2025.

Method of APplication
Interested and qualified candidates should send their Applications to: sales.careers@conceptgroup-ng.com using the Job Position as the subject of the mail.

2.) Telesales Executive

Job Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

• The specific objective of the telesales is to sell products and services over digital channels particularly phone, emails, SMS and social media chats. 
• This means the ideal candidate must be an excellent communicator and have superior people skills. 
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts which lead to converting potential leads into actual transactions.
• The goal is to help the company grow by bringing in customers and developing business.

Duties & Responsibilities

• Converting customer inquiries into sales opportunities, minimum of 50 transactions monthly.
• Providing market research through outbound calling
• Surveying customer satisfaction
• Generating additional transactions outside assigned leads to meet sales targets
• Contacting potential and existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements, sending applicable documents and requirements
• Exploring and adopting strategies to contact customers particularly RNR bucket and curate responses and feedback
• Producing reports and making recommendations to the team lead to be used as guidance in decision- making pertaining to the strategy for lead engagement and consummation
• Providing brand recognition by leaving leads with an excellent impression of a company through effective customer relations, empathy and effective communication skills
• Converting difficult leads into customers
• Cutting costs per sales while increasing conversion rates by reducing contact expenses and effectively
• utilizing conversation minutes per lead
• Generating investment/savings leads to meet sales target in wealth management portfolio
• Any other tasks assigned by your supervisor

Key Performance Indicators:

• Minimum conversion count of 50 transactions monthly.
• Average first contact time of 1hour
• Channel utilization to maximize customer response.
• Successful outreach recorded via calls, email, chats and SMS blasts.
• Customer satisfaction scores or Net Promoter Score (NPS) related to lead engagement.
• Customer retention rate of 60%
• Generation of investment/savings account to meet monthly target.

Requirements

• Bachelor's Degree, HND or equivalent in any field of study.
• Experience in contact center or customer service role with ability to make minimum of 100 calls daily
• Proven track record of successfully meeting sales quota
• Previous experience in financial services particularly with a record in fund mobilization.

What to expect in the hiring Process:

• A preliminary phone call with the recruiter
• A reasoning and a personality assessment
• A technical interview session with a HR representative and the hiring manager.

Application Closing Date: 12th March, 2025.

Method of Application
Interested and qualified candidates should send their Applications to: sales.careers@conceptgroup-ng.com using the Job Position as the subject of the email.

Note: Please Note All our interview stages are virtual

3.) Sales Team Lead (Asset Creation / Wealth Management)

Job Locations: Anambra, Kano, Lagos, Ondo, Oyo and Rivers
Employment Type: Full-time

Scope and Impact

• The Team lead, Asset creation plays a major role in continuously improving risk asset sales/loan disbursement within the company, and strategically creating relationships for customers while ensuring proper and adequate inflow of new customers and outflow of risk assets in the company to ultimately increase and maintain the credit balance of the company for efficient operation.

Job Summary

• The Team lead, Consumer Lending (Public Sector) will be responsible for driving and optimizing sales within the Asset Creation Team, consistently following up with team members and customers to maintain relationships and generate sales to meet set targets.

Duties & Responsibilities

• Build and maintain team staff requirement
• Manage day-to-day Consumer Credit team operations.
• Build, develop and grow team members for optimum performance
• Constantly liaise, coach mentor and motivate team members for optimal lead generation and conversion.
• Responsible for monitoring and ensuring team members meet set targets
• Conduct deep-dive analysis on key growth indicators for products, people, and process optimization.
• Generate and contribute via market analysis and customer perception of new products.
• Establish and maintain a good customer base
• Strategically devise means to help self and team members to generate and maintain quality sales contacts
• Motivate, train and maintain a healthy and effective team
• Identify, develop, and implement process change towards improving customer satisfaction and sales efficiency.

Key Performance Indicators

• New Leads/Opportunities
• Client Acquisition and Customer Retention Rate
• Sales Volume per team member and collectively
• Existing Client Engagement
• Upsell/Cross-Sell Rates
• Percentage target met periodically

Qualifications / Requirements

• Minimum education level - First Degree in any discipline from a reputable academic institution. Post-graduate qualification (s) and professional membership will be an added advantage.
• 5 years+ of progressive experience in sales and marketing of financial products (Consumer Lending)
• Demonstrated track record of meeting/exceeding goals as an individual contributor.
• Successful experience building a territory from little or nothing.

Skills / Competencies:

• Highly motivated and passionate about sales with a genuine drive to succeed.
• Previous experience in driving sales ideally across all company products.
• Strong personal network within the industry.
• Strong sales, analytical, organization and people skills are required.
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to adapt quickly to new technologies, products and procedures
• Excellent verbal and written communication skills.
• Detail-oriented and ability to prioritize and handle multiple tasks at any given time.
• Ability to lead and motivate a large team.
• Ability to work and thrive in a multi-tasked and fast-paced environment.
• Professional “get it done” attitude and work ethic.

Application Closing Date: 13th March, 2025.

Method of Application
Interested and qualified candidates should send their Applications to: careers@conceptgroup-ng.com using the Job Position as the subject of the mail.

4.) Sales Executive (Salary Loan / Wealth Management)

Job Locations: Akwa - Anambra and Rivers
Employment Type: Full-time

Job Summary

• The Rosabon Sales Executive is required to collect and prepare all materials needed to process transactions (loans and investments).
• He/ She will also responsible for reviewing loan applications evaluating the potential risks of granting loans to applicants.

Scope and Impact

• The candidate will be tasked with the responsibility of selling various loan products. He/ She will act as liaison between customers and our financial institution and will help qualified applicants acquire loans in a timely manner.

Duties & Responsibilities

• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans
• Determine all applicable ratios and metrics and set up debt payment plans
• Communicate with clients either to request or to provide information
• Justify decisions (approvals/rejections) and report on them
• Complete loan contracts and counsel clients on policies and restrictions
• Review loan agreements to ensure that they are complete and accurate according to policy
• Assess customer needs, explore all options and introduce different types of loans
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
• Update account records, Compute payment schedules and transactions on ERP
• Confer with underwriters to aid in resolving loan application problems.
• Update job knowledge on types of loans and other financial services
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
• Operate in compliance with laws and regulations and adhere to lending compliance guidelines
• Deposit mobilization to meet set targets

Key Performance Indicators:

• Meet Set Monthly loan and investment Targets
• Reduced number of Non-Performing loans
• Customer retention rate of a minimum of 90% across loan and investment products

Qualifications / Requirements

• Proven working experience as a Loan Officer
• Familiarity with computers and banking applications/software
• Solid understanding of direct/indirect lending products and practices
• Customer satisfaction orientation and sales competencies
• Ability to work in a goal-oriented environment and meet set target
• BS Degree in Finance, Economics or a related field

Application Closing Date: 12th March, 2025.

Method of Application
Interested and qualified candidates should send their Applications to: sales.careers@conceptgroup-ng.com using the Job Position as the subject of the email.