Junior Customer Service Representative Job at the People Practice

The People Practice - Our client in the Pharmaceutical / Cosmetics industry is recruiting to fill the position below:

Job Position: Junior Customer Service Representative

Job Location: Lagos
Employment Type: Full-time


  • Our client is looking to hire a Sales/Customer Service Rep who will play a key role in driving sales growth and fostering positive customer relationships.
  • The ideal candidate will be responsible for interacting with customers to understand their needs, provide product/service information, and offer solutions to enhance their experience.


  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Providing feedback on the efficiency of the customer service process
  • Ensuring customer satisfaction and provide professional customer support.
  • Ensuring all customer orders are shipped on time according to company policies and procedures.
  • Generating leads and exceeding sale stargets.
  • Knowing the products inside and out sothat you can answer questions
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Reviewing customer requests for order changes or cancellations
  • Provide feedback from consumers on medical issues and resolutions


  • Minimum of B.Sc / HND in Marketing or related field
  • 2-3 years of proven experience in sales/customer service
  • Proven track record of meeting/exceeding sales target and generating leads
  • Thorough understanding of social media and web analytics
  • Creativity and commercial awareness
  • A team player with a customer-oriented approac

Must have skills:

  • Strong telephone etiquette
  • Excellent organizational and multi-tasking skills
  • Outstanding communication and interpers