Junior Operational Excellence Analyst Job at Carbon Nigeria

Carbon is a pan-African digital bank with a mission to provide friction-free finance to its customers. Carbon promises to play a fundamental role in its customers’ lives wherever they are, with flexible solutions. We pride ourselves on our efficiency and with just $10mm of equity raised in 2015, we have disbursed over $100m in loans and earned more than $30mm in revenue over the last 2 years. Carbon has operations in Ghana, Kenya, and Nigeria, supported by a talented team spread between Lagos, Nairobi, London, Argentina, and Palo Alto so we operate with a remote-first mindset. 

We are recruiting to fill the position below:

Job Position: Junior Operational Excellence Analyst

Job Location: Lagos
Work-Term: Full Time

About the Role

• We seek a highly motivated and detail-oriented Junior Operational Excellence to join our team.
• The successful candidate will contribute to process optimization and automation initiatives, extracting insights from data, and identifying patterns, trends, and areas of improvement in operational processes.
• This is an excellent opportunity to develop your skills and expertise in operational excellence and contribute to the growth and success of Carbon

Responsibilities

• Assist in analyzing operational processes to identify areas for improvement.
• Collaborate with cross-functional teams to gather requirements for automation initiatives.
• Assist in documenting process flows.
• Support change management efforts by providing input on communication plans and assisting with employee training and support.
• Support the development and implementation of automated solutions under senior guidance.
• Assist in configuring and using automation tools and technologies with guidance.
• Conduct data analysis and data entry tasks to support process automation initiatives.
• Contribute to monitoring and evaluating the performance of automated processes, identifying and reporting on any issues or bottlenecks.
• Assist in conducting testing and validation of automated processes to ensure accuracy and efficiency.

Requirements

• Bachelor's Degree in Business Administration, Operations Management, Computer Engineering or related field
• 1-2 years of experience in operational excellence, process improvement or optimization, business intelligence, data science, computer engineering, or a related field
• Familiar with automation concepts and technologies
• Possess medium-level data analysis skills, extracting insights from data, and identifying patterns, trends, and areas of improvement in operational processes.
• Strong SQL skills
• Retool skills are a plus
• Strong problem-solving skills, ability to analyze complex problems, identify root causes, and address them
• Good communication skills and a keen eye for detail.
• Effective collaboration with cross-functional teams
• Ability to adapt and willingness to learn, proactively taking ownership of assigned tasks and projects.