Lead Outlet Manager Job at Allen Professional Services

Allen Professional Services - Our client, a leading Quick-service Restaurant Chain in Imo State, is recruiting to fill the position below:

Job Position: Lead Outlet Manager

Job Location: Owerri, Imo
Employment Type: Full-time

Summary

• The Lead Outlet Manager manages the company's largest outlet and oversees the day-to-day operation of an outlet.
• He supervises a set of outlet workers to ensure that the outlet operations are running smoothly in line with the company’s objectives. 
• He ensures that the sales and operations plans of the outlet are delivered.
• He ensures that the outlet operates within the company’s policies and procedures to provide the most satisfactory services to customers.

Key Roles and Responsibilities

• Oversee the daily operations of the outlet for efficient operations.
• Plan and assign daily workloads to outlet associates.
• Develop and enforce established policies and procedures.
• Obtain customer feedback and recommend necessary outlet operational changes.
• Schedule orientations and job trainings for outlet associates.
• Organize regular meetings to discuss issues and updates.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Analyze and resolve problems in a timely and accurate manner.
• Organize special events and entertainments to attract more customers.
• Address customer queries courteously and ensure customer satisfaction.
• Develop a cost-effective operational plan to achieve outlet goals.
• Assist in cash handling activities and develop expense and revenue reports.

Qualifications

• First Degree in Food Science & Technology, Catering, or related fields.
• A minimum of five (5) years of relevant work experience in a food services organization.
• Highly experienced in food products and services.
• Sound logistics management, business operations, and financial knowledge.
• Strong managerial skills with a proven track record in delivering targets and efficiencies.
• Fluency in English is essential, with superior oral and written communication skills.

Method of Application
Interested and qualified candidates should send their recent CV to: recruitmentservices@allen.ng using the Job Position as the subject of the mail.