Loan Collection Officer Job at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Position: Loan Collection Officer
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are seeking a motivated and detail-oriented Loan Collection Officer to join our team as an Outsourced employee.
• In this role, you will be responsible for managing and executing loan recovery activities.
• The ideal candidate will possess strong negotiation skills, the ability to work under pressure, and a keen eye for detail.
• Your primary goal will be to recover outstanding loan amounts while maintaining positive relationships with our clients and customers.

Responsibilities

• Loan Recovery: You will contact clients to recover outstanding loan amounts in accordance with company policies and legal regulations.
• Negotiation: You will negotiate repayment plans and settlements with borrowers, ensuring mutually agreeable terms.
• Documentation: You will maintain accurate records of recovery activities, including agreements, payment receipts, and follow-up actions.
• Reporting: You will prepare and submit regular reports on recovery status, progress, and any issues encountered.
• Customer Relations: You will manage customer relations with empathy and professionalism, ensuring respectful and positive interactions.
• Compliance: You will ensure all recovery actions comply with relevant laws, regulations, and company policies.
• Collaboration: You will work closely with the finance and legal teams to develop and implement effective recovery strategies.

Your importance as a Loan Collection Officer:

• You play a crucial role in ensuring the financial health of the organization.
• By effectively managing loan recovery, you help in maintaining cash flow and reducing financial risks.
• Your role is essential in upholding the company's financial integrity while ensuring compliance with legal standards and maintaining positive relationships with clients.

Unique challenges you will have to overcome:

• This would involve dealing with potentially hostile or uncooperative clients while maintaining professionalism and composure, navigating complex legal and regulatory environments to ensure all recovery actions are compliant and balancing the need to recover loans with maintaining positive customer relations and negotiating agreeable repayment terms.

Requirements

• High school diploma or equivalent.
• Strong negotiation and interpersonal skills.
• Excellent communication and organizational abilities.
• Ability to work independently and manage time effectively.
• Knowledge of relevant legal and regulatory requirements.
• Proficiency in using recovery management software and tools.
• High level of integrity and professionalism.
• Resilience and the ability to handle stress.
• Empathy and the ability to manage sensitive situations tactfully.

Salary
N72,000