Logistic Supervisor, Merchant Operation & Support Job at Salient Consult NG

Salient Consult NG is a HR Consulting firm established with a commitment to redefine the landscape of human resources and recruitment, we are dedicated to connecting organizations with exceptional talent while fostering an environment of growth, diversity, and innovation. Weoffer customized HR and recruitment solutions tailored to meet the specific needs and objectives of each client.

Our services ranges from recruitment, HR Consulting, Learning and Development, and general office administration.We don't just see ourselves as service providers but as strategic partners invested in the success of our clients. By building strong relationships and gaining deep insights into your business, we align our efforts to support your long-term goals.

We are recruiting to fill the position below:

Job Position: Logistic Supervisor, Merchant Operation & Support

Job Location: Lagos
Employment Type: Full-time

Job Objective

• To supervise the activities & teams responsible for providing support to merchants of all the groups in the Financial Institutions Directorates, and ensure prompt resolution of all operational issues.

Responsibilities

• The Supervisor for merchant operation & Support shall primarily be responsible by assisting the Team lead and HOD to execute the following across the state in his region:
• Track all merchant requests/complaints through interface with Helpdesk, Supervisors, Ro and Bank
• Work with relevant stakeholders to hold trainings for banks and newly acquired merchants.
• To ensure that clients are adequately informed and trained on new and existing applications, new Products & Solutions
• Ensure that team member have functional working tool by working with relevant teams through interface with Admin.
• Resolve issues for each bank via Support Structure
• Interface with Ros, Banks & Device Application & support team for timely deployment, Upgrades/ Updates & repairs of terminals
• Work with relevant stakeholders (internal & external) to hold periodic trainings for members of the team.
• Work with team members to ensure that the health status is adequately monitored across all Terminals where UP is PTAD (and other PTAD’s applications where monitoring App is available) with a view to taking proactive steps to deal with issues identified.
• Ensure PDOs undertake visits to Merchant locations in line with agreed SLA as well as monitor the deployment of paper rolls and other consumables, including decals
• Maintain a database for details of PoS terminals as PTSP.
• Ensure datasheet is updated regularly with newly assigned merchant and terminal details/status.
• Send report to stakeholders- Banks/ Business Team.
• Work with Team Lead/HoD to develop daily roadmap for support officer.
• Work with team members to prepare daily/weekly/monthly support staff performance appraisal report.

Requirements

• B.Sc / HND in Economics, Statistics, Mathematics and other numerical courses
• 0 - 2 years of post NYSC experience
• Good knowledge of excel
• Attention to detail
• Strong interpersonal skill
• Excellent communication and listening skills.