Manager (NES Regional North, Network) Job at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Position: Manager (NES Regional North, Network)
Job ID: 5488
Job Location: Nigeria
Employment Type: Full Time
Reports To: Senior Manager - NES Maintenance and Support
Division: Network 

Mission

• Responsible for the management of Network Enterprise Services and Fixed Broadband Services Operations in the region. 
• To manage NES regional operations activities and provide top class post implementation support for MTNN Enterprise and Fixed Broadband Services.

Description

• Manage the activities of the NES operations in the region.
• Manage the NES region to ensure service vendors and 3rd party contractors responsible for routine and call-out maintenance of NES networks and systems are performing within agreed SLA.
• Monitor regional network performance, MSV coverage clusters and configuration to ensure operational presence in the cities under the region are adequately supported to meet and conformance with signed KPI’s.
• Work closely with RTMs to handle local network queries raised by the stakeholder teams (Client Success team, NSMC)
• Support supply chain in technical evaluations of all new vendors or intending vendors.
• Manage and ensure full scoping of all requests sent to supply chain.
• Set individual objectives for team members.
• Support the SM by providing timely field sensitive feedback.
• Understanding the telecommunication industry local trends and developments in order to assess the impact on MTN’s NES current and future business.
• Drive MTN Nigeria quality control process – Acceptance Test Procedure of Enterprise and FBB Services, Planned Preventive Maintenance, and HQ Redundancy failover.
• Process development and optimization.
• Manage the provision of specialist technical support to all other departments in the region regarding the network and optimize the use of resources within the region.
• Provide weekly, monthly and quarterly performance reports to identified stakeholders.
• Inter department collaboration / interface with other Network group department, Enterprise Business, Fixed Broadband Service and stakeholders.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify resources needed and assign individual responsibilities as well as set up key performance indicators for team members.

Requirements
Education:

• A first Degree in Electrical / Electronic Engineering / Computer or Telecommunications Engineering
• Management Degree will be an advantage.
• Fluent in English.

Experience:

• 6 - 13 years of experience which includes: 
  • A minimum of 3 years’ experience in telecommunications environment, with experience in supervising or managing others
  • Experience working in a medium to large organization.
  • Experience in Radio Access Network, Fiber, FTTX Operation and Maintenance.
  • Performance Management in a Telecommunications Environment
  • Experience in Managed Service environment in a multi-vendor network.
  • Advance knowledge in Microsoft Excel, Power Point, Power BI, SQL etc.