Marketing Officer (SME) Job at Workforce Group

Workforce Group is a well-known consulting firm that has several subsidiaries and offers various services.

We are recruiting to fill the position below:

Job Position: Marketing Officer (SME)

Job Location: Victoria Island, Lagos

Job Description


  • The SME Relationship Officer will report to the SME Channel Manager and have overall responsibility for driving SME sales and expanding the customer base by visiting potential clients in person.
  • This role involves building strong relationships, understanding customer needs, and presenting suitable products or services.
  • The SME Relationship Officer will work closely with the SME Team Lead to achieve sales targets and contribute to the overall growth of the company.

Responsibilities

  • Meet required financial targets/sales budgets MOM.
  • Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
  • Provide correct and complete information to customers on the organization’s products and services.
  • Convert potential customers into sales. - Receive and resolve customer enquiries, requests, and complaints within stipulated SLAs.
  • Maintain customer satisfaction ratings based on set standards/criteria.
  • Ensure correct and complete documentation of customer interactions according to standard operating procedures.
  • Collaborate with others to achieve organization and unit objectives.
  • Strict adherence to company guidelines, policies, procedures, and processes.
  • Maintain business core values; be a person of discipline, integrity, empathetic, and excellence.

Requirements

  • A Bachelors’ Degree from an accredited university
  • Minimum of 2 years of experience in SME banking or lending.
  • BSC minimum of lower credit
  • HND(upper credit)
  • Age: 32 yrs below.
  • Experience working in fintech, MFB and or a commercial bank
  • High-energy, creative thinking and a demonstrated history of driving results
  • High level of attention to detail
  • A Collaborative mindset, excellent communication and presentation skills.

Benefits

  • You’ll receive competitive compensation and benefits and the opportunity to build and learn within a flat, performance-focused culture.




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