Mctimothy Associates Consulting Limited Recruitment for Customer Service Officer
Mctimothy Associates Consulting Limited is a full-service Management consulting, Recruitment and Business Training Firm that enables business greatness and effectiveness through customer-centric innovative solutions.
We are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Lagos
Job Description
- We are looking for a customer-oriented service representative.
- A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- The best CSRs are genuinely excited to help customers.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Person Specification
- BA degree/HND in Mass Communication, and related courses.
- 2 years in Customer Service Jobs. Candidates must reside on the Island
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
How to Apply
Interested and qualified candidates should send their Applications with detailed Cover Letters, Resumes and daytime telephone contact numbers to: jobs@mctimothyassociates.com
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