Network Operation Center (NOC) Engineer Job at Hoop Telecoms Limited

Hoop Telecoms Limited was established in 2017 as a full Telecommunications Service provider. Since its formation, Hoop Telecoms has been growing rapidly and is emerging as a leading provider of telecommunication and business solutions. Our goal is to be the telecom company of choice for voice, video, and data for consumers in Nigeria, West Africa, Africa, and globally. Simply put; our vision is global.

HOOPTEL is led by a strong management team with knowledge and extensive experience in the telecom industry, and other professionals with strong administrative skills and experience. We are primarily focused on delivering solutions to customers in Enterprise networks connectivity, Broadband internet services, Voice communication solutions, Video and secured data solutions, Data Centre and co-location services, managed cloud services, and other related telecommunication systems.

We are a company driven to provide our customers with solutions that are customized to fit their current needs, yet flexible enough to accommodate their growth plans, at the most competitive pricing on all service offerings, thus optimizing IT spend and future proofing of our solutions.

We are recruiting to fill the position below:

Job Position: Network Operation Center (NOC) Engineer
Job Location: Gbagada, Lagos
Employment Type: Full-time
Slot: 5 openings

Job Purpose

• The Network Operating Centre (NOC) Engineer is responsible for monitoring, maintaining, and troubleshooting the company’s network infrastructure to ensure maximum performance and uptime.
• The role focuses on proactive fault detection, incident response, network optimization, and escalation management within the NOC.

Key Responsibilities

• Monitor network systems (fiber, radio, IP/MPLS, core, edge, etc.) for service disruptions or performance degradation.
• Use NMS/OSS tools to supervise uptime, capacity, alarms, thresholds, and KPIs.
• Perform first-line diagnosis for network incidents and take corrective actions where possible.
• Track and document all network incidents through proper ticketing systems (e.g., ServiceNow, JIRA).
• Coordinate fault resolution with internal teams (Field Support, Planning, Engineering).
• Escalate issues according to established escalation paths and in line with SLA requirements.
• Conduct routine health checks and generate daily/weekly performance reports.
• Implement network changes under approved change control guidelines.
• Maintain network documentation, diagrams, and logs.
• Support service provisioning and restoration activities as needed.
• Liaise with vendors/operators for external network support.

Competencies:

• Strong technical coordination skills.
• Ability to prioritize under pressure.
• Attention to detail and documentation accuracy.
• Team player with strong interpersonal skills.
• Customer-focused mindset.

Requirements

• Interested candidates should possess a Bachelor’s Degree / HND with minimum of 4 years of work experience. 

Method of Application 
Interested and qualified candidates should send their CV to: recruitment@hooptelecoms.com using the Job Position as the subject of the mail.