Ongoing Recruitment at 9mobile


9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

 

Job Position: Specialist, Customer Value Management
Job: IRC4164
Job Location: Lagos
Function: Marketing

Job Summary

  • Develop and measure customer retention and life cycle management, programmes and campaigns through the outbound and inbound channels to reduce churn and increase usage across all the products and services
    .

Principal Functions

  • Participate in the development, implementation and measurement pro-active and re-active retention programmes to attain and exceed churn targets.
  • Monitor customers' movements daily across various services/products and propose a proactive usage enhancement campaign aimed at addressing any noticeable decline in various product baskets.
  • Constantly evaluate churn metrics to immediately implement remedies and improve on campaign business rules when necessary.
  • Develop other customer lifecycle programmes including win-back and loyalty programmes while maximizing the outbound and inbound channels.
  • Anticipate and identify customer needs and dissatisfaction issues in order to aid pro-active customer engagement
  • Analyse outbound/inbound campaign results and propose recommendations to the business base on campaign performance and evaluation.
  • Consistently communicate key findings from campaign analysis (uptake/ usage prediction, campaign effectiveness) to segments and product managers for effective offer development.
  • Work in close coordination with analytics team to identify pockets of opportunities within the base for a targeted BTL campaign.
  • Build strong relationship with segment managers, IT and pricing team to ensure a quick turnaround of campaign development and execution.
  • Manage campaigns (retain, cross-sell, up-sell & deep-sell) end-to-end.
  • Analyse the campaign results and understand the impact on customer behaviour and ROI, with a view to utilizing outputs to refine the next round of campaigns for the specific channels.
  • Manage campaign and capability limitations, initiating projects and actions to minimize the impact on campaign deployment and scale.
  • Translate the customer value management roadmap into campaign briefs and designs for specific retail channels.

Education Requirements

  • First Degree in a relevant discipline from a recognized university.
  • Four (4) to Six (6) years post NYSC work experience.
  • There is an essential requirement for data analysis and critical thinking skills.
  • A Post-graduate qualification would be advantageous.
  • Experience of a combination of the following: Direct Marketing/Customer Value Management, with Customer Data analysis and management reporting (essential).
  • Project Management experience will bean added advantage.
  • Experience in campaign development and execution lifecycle.

Interested and qualified candidates should:Click here to apply

 

Job Position: Specialist, Business Intelligence
Job: IRC4162
Job Location: Lagos

Job Summary

  • Gather and process consumer data for input into EMTS's overall business plan.

Principal Functions
Operational:

  • Gather and analyse consumer data along but not limited to the following parameters: Minutes of Use (MOU); Line activation, Recharge trends / statistics, Customer churn, Average call duration, Call destinations etc.
  • Develop periodic business intelligence reports based on information analysed and circulate to relevant commercial units.
  • Gather relevant statistics on promotions and new product usage; develop preliminary performance reports and forward to the Manager, Business Intelligence for additional input.
  • Liaise with IT to ensure optimal functionality of all Enterprise Warehouse tools required for data collation and reporting.
  • Develop and maintain an up-to-date database of all consumer information on EMTS's network.
  • Liaise with relevant units/teams/functions in carrying out all relevant activities.
  • Attend team/divisional/departmental meetings as required.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Business Intelligence.
  • Build predicative modelling on Subscriber profiling, Segmentation, forecasting, market based affinity, churn management
  • Liaise with Product and Information Department to ensure all launched products are properly developed and implemented to ease BI reporting.
  • Creation and monitoring of Commercial Dashboards for C-Level Executives and various department using SAP Xcelsius and Information Design Tool (IDT)
  • Perform any other duties as assigned by the Manager, Business Intelligence.

Educational Requirements

  • First degree or its equivalent in a relevant discipline.
  • Minimum of four (4) to six (6) years post NYSC relevant work experience.
  • Strong knowledge of Microsoft Excel, Access, and PowerPoint presentation skill.
  • Advance knowledge of Structured Query Language (SQL)

Interested and qualified candidates should:Click here to apply

Click here to Apply