Ongoing Recruitment at BBOXX Limited

BBOXX is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience.  having already impacted over 2 million customers' lives with our solar home systems (SHS) so far and diversification into clean cooking and other utilities underway, we have 1000+ staff working across five offices in Europe, Asia and Africa - who are waking up every morning to transform the lives of our customers and to unlock their potential.

We are recruiting to fill the position below:

Job Position: Customer Service Call Center Agent

Requisition No.: req1239
Job Location: Ikeja, Lagos
Reporting to: Customer Service Call Centre Supervisor

Role Brief

• Make outgoing calls to customers across Bboxx portfolio, in accordance with our aftersales debt management processes; receive incoming calls from customers with technical issues, and make follow up calls to monitor and improve customer satisfaction; carry out other customer interactions as required.

What you can expect to be doing

• Contact BBOXX customers by phone, and encourage adherence to payment plan
• Handle incoming calls and provide solutions/advice to customers
• Monitor and respond to incoming SM
• Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
• Maintain and update customer data in CRM
• Identify and escalate priority issues
• Complete call log
• Follow BBOXX sales and aftersales processes.

Description of Tasks

• Accurate data entry and navigation of CRM
• Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
• Receive incoming calls from customers with technical issues
• Respond by phone to requests for help or information made through our SMS system
• Escalate customer issues that are not easily solved by telephone
• Make calls in accordance to all relevant sales and aftersales processes

What we are looking for

• Ideal candidate will be High-school educated and may have previous call centre / sales experience.

Desired skills include:

• Excellent verbal communication skills
• Ability to understand and adapt to customer needs
• Excellent data entry skills and attention to detail
• Organisation and time management
• Customer Service orientation
• Resilience when faced with stress; Positive attitude and energy
• Persuasiveness and problem-solving skills.

Interested and qualified candidates should: Click here to apply online

Job Position: Retail Supervisor

Requisition No.: req1240
Job Location: Ekiti, Nigeria
Reporting to: Retail Area Manager

Role Brief

• As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, Repossession and Aftersales services.
• You will have the opportunity to build and manage a network of agents, technicians and one shop manager.
• This is an opportunity given for very strong performers to build up the skills of a manager and later on move up in the organization.

What you can expect to be doing

• Create and maintain an incredible sales team
• Meet the sales objectives through careful planning and motivating your team
• Meet the technician target through a laser focus on efficiency
• Meet the operational standard we expect at the shop Tasks
• Responsible for new customer acquisition across a defined area
• Hiring agents who are very effective sellers and good representative of BBOXX
• Training agents to offer an incomparable customer service
• Managing the schedule of agents and motivating them to reach new heights
• Supporting and coaching agents in the field when needed (e.g. group presentation)
• Monitoring their performance against objectives and take necessary actions
• Organizing the agent network geographically Responsible for technicians performance
• Managing the schedule of technicians and motivating them to reach new heights
• Monitoring their performance against objectives and take necessary actions
• Responsible to implement marketing strategy in coordination with Retail Area Manager
• Request for any marketing activities
• Responsible for the operations at the shop
• Supervise the shop manager in its activities
• Report to the retail area manager about the shop results Perks:
• A relentless commitment to training our staff and the opportunity to move up in the organization
• Working with the best people in the sector
• Making an impact for millions in the dark and being part of the solar revolution.

What we are looking for

• Have a University Diploma and 2 years of working experience
• Have prior experience in sales management, we are not looking for the “striker” of a football team but for the head coach
• Be willing to live in rural areas, the role is set in rural areas, you will be located at a shop which are in secondary towns
• Be proficient with the Microsoft Office Suite.

Desired Profile:

• You have shown in the past an ability to meet targets independently as a leader.
• You love selling: You have a passion in convincing people. You love getting others to trust you and follow your advice. You have some experience in selling effectively.
• You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work in order to bring the solar revolution. We also expect others to do the same. You should have stories of when you over delivered in your career.
• Good team Leader.
• Committed to great customer experience.

Compensation
Base compensation and performance bonus based on results.

Interested and qualified candidates should: Click here to apply online

Note

• We look to recruit individuals from all different backgrounds and encourage you to apply to roles you are passionate about, even if you are still developing your skills. 
• We strive to create an inclusive environment and regularly celebrate the diversity of our people through events arranged by our Culture Committee.
• Bboxx provides a workplace where you can be your authentic self and focus on our mission of transforming lives and unlocking potential through access to energy!

Job Position: Senior - Financial Planning and Analysis

Requisition No.: req1231
Job Location: Lagos, Nigeria
Reporting to: Dual reporting into Group FP&A and Nigeria Finance Manager

Role Brief

• An exciting opportunity has arisen for a Senior Financial Planning and Analysis (FP&A) Analyst to join a growing next generation utility business. The business is transforming access to clean energy solutions supported by the development of pioneering software management systems.
• The business has secured private-equity and strategic partner investment, which is facilitating accelerated growth in multiple markets. As such, there is a requirement for additional personnel within the finance function to support the business on its growth journey.
• This is an excellent opportunity to join a small team who directly support the business in its decision-making and growth plans, as well as gain a broad range of commercial and financial skills.

Job Responsibilities
What you will be doing:

• Supporting Group Head of FP&A in developing the FP&A function in Nigeria
• Supporting management in analyzing and recommending business strategies and decisions to drive Bboxx on its path to profitability and improve the quality of service for our customers
• Managing the Nigeria financial model, identifying areas to optimize and improve forecasting methodologies and provide insightful analysis to support business strategy and decisions
• Leading the Nigeria business planning and budget processes working with the Managing Director and Group Finance and Capital Division in developing Nigeria assumptions
• Managing market business models and take a leading role in the planning processes, working with the Managing
• Director, Group Head of FP&A and Capital Division to develop financially robust Nigeria expansion plans
• Analysing product unit economics for existing and new products to be introduced for Nigeria market and providing insight
• Partnering with teams across the business to deliver the analysis and insights they need to be able to optimise their performance
• Developing effective and flexible financial models to support business activities and decision making
• Leading on special projects as required
• Supporting the implementation of a new general ledger system
• Assist Group FP&A in developing related Power BI dashboards for reporting

Job Requirements
What we are looking for:

• 2-3 years post qualification experience in a transaction services, restructuring, valuations, finance, or strategy role. Big
• To be in with a chance of securing this position, you must demonstrate the following:
  • ACA/ACCA/CFA/CA/CIMA (or equivalent) qualification
  • Four experience preferred
  • Highly proficient at financial modelling
  • Experience in data analytics and visualisation tools (Power BI) preferred
  • Genuine desire to be part of a challenging environment and be a key catalyst in making change
  • Must be proactive and a solutions-based thinker, who identifies improvements, provides insights and challenges what has been done before
  • Ability to inspire people’s trust in what you are doing through strong communication, interpersonal skills and quality of delivery
  • Must be a self-starter who can independently take projects from inception to execution in a time pressured environment
  • Highly detailed approach to planning and execution of work, and take pride in delivering exceptional quality
  • Experience of multi-national, private equity-backed, or fast-paced business environments
  • A business standard of English

Interested and qualified candidates should: Click here to apply online