Ongoing Recruitment at Providus Bank Plc

We are recruiting to fill the following positions below:

1.) Relationship Manager

Job Location: Surulere, Lagos
Job type: Full-time
Category: Banking / Finance / Insurance

Job Summary

• We are looking to hire experienced and talented Relationship Managers with good deposit mobilization & customer acquisition skills.
• The ideal candidates must currently work in a commercial bank, with a minimum of 3 years of sales experience for our branches in Lagos, Abeokuta, & Port-Harcourt.

Responsibilities

• Achieve set deposit targets specifically like growing balance sheet and generating Income, growing the numbers via sales acquisition.
• Develops and maintains business contacts with existing and prospective customers to grow the revenue and customer base for the bank’s products and services
• Continuously engages the market to acquire new Commerce & SME banking customers by building and nurturing business relationships based on trust, empathy, credibility, and ethical conduct
• Makes daily calls to existing and prospective customers to mobilize deposits and other revenue-generating transactions as well as market other available banking products/services offered by the bank
• Initiates and agrees with customers to up/cross-sell the bank’s products/services as well as respond to customer enquiries, requests, and issues in a timely and satisfactory manner
• Assists customers to attain approval on new account openings by reviewing all KYC documents and linking entire customer accounts to suitable relationship management support system
• Follows up on prospective sales opportunities from discussions with existing and prospective customers to ensure conversion of new or repeat business
• Performs customer acceptance checks before onboarding of Commerce & SME clients by the bank’s established policies and procedures
• Advises existing customers on their Commerce & SME objectives and financial needs by analysing wealth management opportunities, recommending suitable in-house 'bespoke' financial solutions, and executing banking and financial transactions based on the customers' instructions
• Provides ongoing support personalised/unique services to account holders and identifies potential opportunities for extending basic banking services
• Monitors and provides support in account opening/account reactivation as well as the review of account opening documents
• Monitors and follows up on value chain customers for onboarding by reviewing/analysing transactions report and sorting out the value chain prospects
• Consults with the banking services team to ensure proper and timely on-boarding of existing customers on the mobile and CIB platform,
• Ensure Compliance with all accounts in the portfolio.
  • KYC of all accounts must be up to date
  • No Audit Exceptions on transactions and processes
  • BVN compliance for all clients in the portfolio
• Participates in a periodic sales meetings with the RM team leads to review various daily reports and deliberate follow-up plans on existing transactions for the various team members)
• Gathers and provides data for the team leads to prepare periodic performance and marketing reports

Requirements

• Minimum of Bachelor's Degree in Business, Marketing, Management, or related field
• Minimum of 3 years of sales experience in the financial sector.
• A Master’s degree is an added advantage.
• Should currently be working with Commercial Bank in Nigeria
• Should currently be within the Assistant Banking Officer (ABO) - Assistant Manager (AM) grade level. 

Application Closing Date: 18th November, 2023.

Click here to apply online

2.) International Payment and Remittance Manager

Job Location: Lagos
Job type: Full-time

Job Summary

• We are looking to hire experienced and talented International Payment and Remittance Manager who will be responsible for developing and managing innovative payment and remittance solutions that facilitate seamless cross-border transactions.
• The role involves overseeing the entire product lifecycle, from ideation and development to launch and ongoing optimization.
• Also, the team will collaborate with various internal teams, external partners, and stakeholders to ensure the successful execution and growth of our international payment and remittance products in the Nigerian market.

Responsibilities

• Develop a clear and compelling product vision for international remittance services tailored to the Nigerian market.
• Identify opportunities for growth, differentiation, and competitive advantage within the remittance space.
• Align product strategy with the company's overall business goals and objectives.
• Conduct market research to gain deep insights into customer behaviors, preferences, and pain points related to remittance services in Nigeria.
• Analyze competitor offerings, market trends, and regulatory developments to stay ahead in the industry.
• Benchmarking competition and improving on service standards
• Collaborate with cross-functional teams, including engineering, design, compliance, and marketing, to define product requirements and specifications.
• Supervises the Remittance Group and Money transfer helpdesk to ensure branch issues are promptly attended to.
• Ensure that all remittance products and services adhere to local and international regulatory requirements, including KYC/AML regulations.
• Stay updated on changes in financial regulations that may impact remittance services in Nigeria.
• Work closely with legal and compliance teams to implement necessary measures and obtain necessary licenses and approvals.
• Drive the end-to-end product development process, from ideation to product launch and beyond.
• Oversee the product lifecycle, regularly updating and enhancing offerings based on customer feedback and market insights.
• Growing and managing remittance products to achieve set goals.
• Ensures the Bank sticks to regulatory provisions of CBN in liaison with Compliance and the IMTOs Compliance departments.
• Continuously monitor customer feedback and behavior to identify pain points and areas for improvement in the remittance process.
• Work with user experience (UX) and user interface (UI) teams to optimize the customer journey and deliver an exceptional user experience.
• Collaborate with the marketing team to develop effective go-to-market strategies for new product launches and feature updates.
• Provide product expertise and support to the marketing team to create compelling product messaging and materials.
• Foster a culture of innovation, collaboration, and continuous learning within the product team.
• Facilitate training and hands on support for regions/branches to enhance efficiency.
• Establish key performance indicators (KPIs) to measure the success of remittance products and track their performance over time.
• Use data analytics to make data-driven decisions and optimize product features and marketing efforts.
• Improving existing process to enhance efficiency in service delivery.
• Relationship management of Money transfer operators.
• Liaising with all the IMTO’s on all support and business development issues.

Requirements

• Minimum of a Bachelor's Degree in Business, Marketing, Management, or related field
• Minimum of 5 years of experience as an International Payment and Remittance Manager in the financial sector.
• A Master’s Degree is an added advantage. 
• Should currently be within the Banking Officer (BO) - Assistant Manager (AM) grade level. 
• Desired Location - Lagos

Application Closing Date: 26th November, 2023.

Click here to apply online