Operational & Process Analyst Job at Appzone Limited

Appzone Limited is Africa's leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world's leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.

We are recruiting to fill the position below:

Job Position: Operational & Process Analyst

Job Opening ID: 282
Job Location: Lagos
Job Type: Full time
Industry: Technology

Job Description


  • Analyze current operational processes and workflows to identify areas for improvement.
  • Develop, document, and maintain process maps, standard operating procedures (SOPs), and operational guidelines.
  • Collect, analyze, and interpret data to provide actionable insights and recommendations.
  • Collaborate with various departments to design and implement process improvements and best practices.
  • Monitor key operational metrics, generate reports, and provide updates to management on performance trends.
  • Assist in the development and deployment of automation tools and technology solutions to improve efficiency.
  • Support change management initiatives, ensuring smooth adoption of new processes across teams.
  • Identify risks and operational inefficiencies and propose mitigation strategies.
  • Participate in special projects to optimize business processes and operational workflows.

Requirements

  • Bachelor’s Degree in Computer Science, Engineering, or related field.
  • 2–5 years of experience in operations analysis, process improvement, or business analytics.
  • Strong analytical and problem-solving skills with a keen attention to detail.
  • Proficiency in data analysis tools (Excel, SQL, Tableau, Power BI, or similar).
  • Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen) is an advantage.
  • Excellent communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to manage multiple projects simultaneously and meet deadlines.
  • Strong documentation and reporting skills.




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