Operations Analyst (Entry Level) Job at the Place - Smackers Limited

The Place - We are a fast growing, world class, and dynamic, multi-billion Nigerian conglomerates, established and managed by a team of professionals with decades of management consulting and accounting experience/ training from Arthur Andersen (now KPMG in Nigeria). We are a profitable player in the QSR sector of the Hospitality industry in Nigeria with great prospects and staff strength of over 1000 employees. Currently, our operations span across 17 locations in Lagos and Abuja, Nigeria, with rapid expansion plans to penetrate more locations in the short to medium term.

We are recruiting to fill the position below:

Job Position: Operations Analyst (Entry Level)

Job Location: Lekki, Lagos
Job Type: Full Time

Job Description

• We are looking for an Operations Analyst to join our team and help improve operational efficiency across our organization. 
• Responsibilities include reviewing current policies and operating procedures, identifying issues, collect (customer feedback, sales histories, market research etc) and analyze data from different sources, provide recommendations and implement improvement initiatives.
• Ultimately, you will work with different stakeholders to provide ways our organization can improve efficiency and reach our goals in less time.

Key Job Responsibilities

• Review, analyze and act on key negative customer and compliance audit feedbacks. This may result in: update to our strategic tasks list/structure, update to detailed process (including equipment handling policies)/training materials, and creation/update of a project
• Collaborate with the PD team to review and agree best approach for performing new or existing processes

Requirement and Skills

• BSc Degree with a minimum of a Second-class Upper rating in any discipline (Business Administration, Management, Science, Engineering / Technology or related field are preferable).
• Intermediate to High Proficiency in Microsoft Office Applications (Outlook, Word, Power point and Excel)
• Exceptional verbal and written communication skills
• A self-starter and a team player with high levels of drive and energy.
• Must possess a high level of integrity, determination and personal commitment.
• Strong attention to detail
• Must be able to work with minimal supervision
• Good interpersonal skills to work with different management levels
• Strong business acumen
• Must not be more than 26 years old.