Operations Manager Job at RedCloud Technology

RedCloud is a highly-diverse, dynamic team comprised of driven talent from 21 different countries, speaking at least 10 languages, with a footprint in seven locations worldwide - and we’re still growing. With a team across 3 continents, over 30+ nationalities contributing to open commerce movement, we’re always looking for new talent to join our mission and drive our business and our technology forward, from our touchpoints in London, Buenos Aires and Lagos.

Our vision is to reinvent the way in which financial services and products are delivered. The company's goal is to pioneer the way in which more than 100 million businesses around the world access any financial product easily and securely, to help them succeed in the fourth industrial revolution. Our mission is to grow global online commerce for the world’s small businesses by removing the barriers to online trading for hundreds of millions of independent retailers and their suppliers across the world’s supply chains.

We are recruiting to fill the position below:

Job Position: Operations Manager

Job Location: Lagos
Employment Type: Full time
Department: Operations

Responsibilities
What you will be doing:

• Support day-to-day activities for the local team and clients
• Lead regional onboarding process and implementation for RedCloud clients.
• Manage activities with local 3rd party vendors
• Monitor and manage platform readiness.
• Troubleshooting and resolving issues escalated by Field Officers, Customer Success, Sales
• Operations process maintenance and enhancement
• The operations manager monitors and maintains platform readiness, manage day-to-day activities with 3rd party vendors.
• Reports directly to Director of Operations. To succeed as an Operations Manager, you should demonstrate problem solving, scheduling and analytical skills and ability to communicate across multiple levels of the business internally and externally.

What You Should Have

• Relevant Bachelor’s Degree, or equivalent combination of education and experience.
• Minimum of 5 years of Operations experience with Business and Technical support 
• Excellent verbal and written communication skills.
• Strong technical skills with ability to configure RedCloud systems for clients
• Experience working with client files, import and export processes
• Strong experience of analysing problems and resolving them.
• Experience of improving internal processes and procedures using the latest tools and techniques
• Passionate about data collection processes and methodologies with attention to details.
• Ability to work independently with a high degree of accountability, while also able to collaborate cross-functionally (sales, marketing, finance, legal, IT, etc.)
• Highly motivated with strong interpersonal and analytical skills.
• Strong organisational skills and desire to succeed.
• Experience with presenting, engaging, and communicating with all business levels.
• A passion for SaaS technology and a solid strategic understanding of implementations in Marketplace.

Beneficial:

• Experience with Atlassian products (Jira, Confluence, Service Desk)
• Strong Knowledge of Microsoft products e.g. Excel, Word.
• Technical acumen (SQL, general API knowledge)
• Familiar with Agile methodology and SDLC
• B2B experience preferred.

Benefits

• Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.

Plus, you will get:

• First-class salary
• 25 days annual leave
• Company equipment