Operations Manager Job at UnoCasa Limited

UnoCasa is a full service Human Resources Consultancy business with focus on Talent Acquisition, Learning & Development and Consultancy services. Our raison d’etre is the notion that your people are your advantage and proffer people-centric solutions to ensure your team accomplish your business goals.

We are not your run of the mill HR Company, we believe in team diversity and teamwork; we believe that the workplace should have an ambience that inspires productivity of the team; and the application of technologies to enhance efficiency. We know that every business is unique and tailor HR solutions to your organisation’s needs. Our clients are in various sectors not limited to engineering, education, health oil & gas, government, media, finance, retail, lifestyle, consultancy firms and services.

We are recruiting to fill the position below:

Job Position: Operations Manager

Job Location: Lagos
Employment Type: Full-time

Job Description

• The Operations manager will be responsible for building relationships with warehousing and logistics service providers, ensuring adherence to operational and quality standards.
• S/he is also responsible for creating, implementing and maintaining service delivery that meets agreed service levels with customers.

Responsibilities

• Identify, pre-screen and shortlist warehousing and logistics service providers across the company’s focus cities
• Contributes to creating and recommending strategic plans and reviews in order to achieve operational objectives.
• Prepares and implements quality plans based around customer service standards.
• Engages with third party service providers to ensure standard practices across all facilities
• Forecasts requirements, prepare annual budgets, schedule expenditures, analyse variances and initiate corrective actions in order to meet financial objectives of the business.
• Determine product handling and storage requirements to develop warehouse operations systems
• Plan inventory management, and oversee warehouse efficiency
• Provide information/support to the tech team to identify areas of efficiency
• Work with all units
• Ensure the organisation’s processes remain legally compliant
• Perform quality control checks and monitor warehouse KPIs
• Resolves problems and identifies trends, finding ways to increase quality of customer service
• Train, coach and mentor members of the team to build teamwork
• Participates in ongoing education to update job knowledge
• Other duties as assigned by management.

Key Performance Indicators

• Location, quality and number of warehousing and logistics partners
• Storage space capacity
• Efficient and effective operations
• Inventory Carrying Costs
• On-Time Delivery
• Space Utilization
• Storage Productivity
• Site compliance to service and legal requirements
• Team onboarding and management.

Requirements

• Candidates should possess a Bachelor's Degree with relevant work experience.

Skills:

• Ability to think strategically, develop procedures and processes
• Knowledge of organisational effectiveness and operations management
• Familiarity with business and financial principles
• Excellent relationship building and negotiation skills
• Excellent communication skills
• Good leadership skills and abilities
• Outstanding organisational skills
• Easily adaptable with excellent use of technology.