Operations Officer Job at Elvaridah

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Position: Operations Officer

Job Location: Lagos
Employment Type: Full-time
Industry: Fintech
Reports To: Operations Manager / Head of Operation

Job Descriiption

• The Operations Officer will support the smooth day-to-day running of the company’s operations, ensuring efficient processes, compliance with internal policies, and delivery of high-quality service to clients.
• This role involves overseeing transaction processing, vendor management, process optimization, and ensuring alignment between operational activities and the company’s strategic objectives.

Responsibilities
Operational Efficiency & Process Management:

• Support daily operational activities across departments to ensure business continuity.
• Monitor financial and transactional processes to ensure accuracy, timeliness, and compliance.
• Identify and resolve operational bottlenecks and recommend process improvements.
• Collaborate with internal teams (Product, Customer Experience, Compliance, and Finance) to streamline workflows.

Transaction & Reconciliation Management:

• Monitor daily financial transactions and ensure proper reconciliation with system records.
• Work closely with the finance team to track payments, settlements, and disbursements.
• Escalate transaction discrepancies promptly and ensure resolution within defined timelines.

Compliance & Risk Management:

• Ensure all operational activities adhere to regulatory and internal compliance requirements.
• Maintain proper documentation and support audit processes.
• Monitor operational risks and assist in implementing mitigation strategies.

Vendor & Partner Coordination:

• Support vendor onboarding, relationship management, and performance monitoring.
• Liaise with external partners, payment processors, and service providers to ensure service quality and uptime.

Reporting & Performance Tracking:

• Prepare periodic operational reports and dashboards for management review.
• Track KPIs related to efficiency, customer satisfaction, and operational accuracy.

Requirements

• Bachelor’s Degree in Business Administration, Finance, Economics, or a related field.
• 2 – 4 years of experience in operations within the fintech, banking, or financial services sector.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Excel, Google Workspace, and operations-related software or CRM tools.
• Excellent communication skills and attention to detail.
• Understanding of payment systems, digital banking, or transaction processing is an advantage.

Method of Application 
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Position as the subject of the mail