Operations Officer Job at Elvaridah Limited

Elvaridah Limited - Our client in the Cleaning / Laundry Industry is recruiting to fill the position below:

Job Position: Operations Officer

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Duties / Responsibilities / Accountabilities
Our client is looking for an operation officer who has experience in the cleaning services Industry to:

Supervise Cleaning Staff:

  • Manage and oversee the work schedules of cleaning staff.
  • Train and onboard new cleaning staff members.
  • Provide guidance and direction to the cleaning team to ensure efficient operations.
  • Conduct regular performance evaluations and provide constructive feedback to employees.
  • Foster a positive and collaborative work environment among the cleaning team.

Client Relationship Management:

  • Develop and maintain strong relationships with clients.
  • Conduct regular site visits to ensure service quality and client satisfaction.
  • Address any client concerns or complaints promptly and effectively.
  • Collaborate with clients to understand their specific cleaning needs and tailor services accordingly.
  • Identify opportunities for service expansion and upselling to existing clients.

Operational Efficiency:

  • Optimize cleaning schedules and routes to maximize efficiency and productivity.
  • Monitor and control inventory levels of cleaning supplies and equipment.
  • Coordinate with suppliers to ensure timely delivery of cleaning materials.
  • Implement and maintain quality control measures to uphold service standards.
  • Identify and implement process improvements to enhance operational efficiency.

Health and Safety Compliance:

  • Ensure compliance with health and safety regulations and company policies.
  • Conduct regular safety inspections and train employees on safe work practices.
  • Manage the proper handling and disposal of cleaning chemicals and hazardous waste.
  • Investigate and report any incidents or accidents, implementing corrective actions as needed.

Reporting and Documentation:

  • Maintain accurate records of cleaning activities, staff attendance, and client communications.
  • Prepare regular reports on operational performance, including productivity and quality metrics.
  • Analyze data and identify trends to make data-driven decisions for process improvements.
  • Assist in budget preparation and monitor expenses related to cleaning operations.


  • Candidates should possess an HND, OND or B.Sc qualification with 2 - 3 years of work experience.

Key Component:

  • Strong leadership and supervisory skills with the ability to motivate and manage a diverse team.
  • Excellent communication and interpersonal skills for effective client and employee interaction.
  • Proficiency in using computer software and systems for scheduling, reporting, and communication.
  • Be able to diagnose problems quickly and have foresight into potential issues
  • Knowledge of cleaning techniques, equipment, and industry best practices.
  • Familiarity with health and safety regulations and compliance requirements.
  • Strong organizational and time management skills to handle multiple priorities.
  • Acute understanding of resource allocation
  • Must know how to drive
  • Adept problem solver and decision maker
  • Detail-oriented
  • Diligent and proactive.
  • Respectful of deadlines.

N150,000 - N200,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: careers@elvaridah.com using "Operations Officer" as the subject of the email.