Operations Officer Job at Elvaridah Limited
Elvaridah Limited - Our client in the Cleaning / Laundry Industry is recruiting to fill the position below:
Job Position: Operations Officer
Job Location: Lekki, Lagos
Employment Type: Full-time
Job Duties / Responsibilities / Accountabilities
Our client is looking for an operation officer who has experience in the cleaning services Industry to:
Supervise Cleaning Staff:
- Manage and oversee the work schedules of cleaning staff.
- Train and onboard new cleaning staff members.
- Provide guidance and direction to the cleaning team to ensure efficient operations.
- Conduct regular performance evaluations and provide constructive feedback to employees.
- Foster a positive and collaborative work environment among the cleaning team.
Client Relationship Management:
- Develop and maintain strong relationships with clients.
- Conduct regular site visits to ensure service quality and client satisfaction.
- Address any client concerns or complaints promptly and effectively.
- Collaborate with clients to understand their specific cleaning needs and tailor services accordingly.
- Identify opportunities for service expansion and upselling to existing clients.
- Optimize cleaning schedules and routes to maximize efficiency and productivity.
- Monitor and control inventory levels of cleaning supplies and equipment.
- Coordinate with suppliers to ensure timely delivery of cleaning materials.
- Implement and maintain quality control measures to uphold service standards.
- Identify and implement process improvements to enhance operational efficiency.
Health and Safety Compliance:
- Ensure compliance with health and safety regulations and company policies.
- Conduct regular safety inspections and train employees on safe work practices.
- Manage the proper handling and disposal of cleaning chemicals and hazardous waste.
- Investigate and report any incidents or accidents, implementing corrective actions as needed.
Reporting and Documentation:
- Maintain accurate records of cleaning activities, staff attendance, and client communications.
- Prepare regular reports on operational performance, including productivity and quality metrics.
- Analyze data and identify trends to make data-driven decisions for process improvements.
- Assist in budget preparation and monitor expenses related to cleaning operations.
- Candidates should possess an HND, OND or B.Sc qualification with 2 - 3 years of work experience.
- Strong leadership and supervisory skills with the ability to motivate and manage a diverse team.
- Excellent communication and interpersonal skills for effective client and employee interaction.
- Proficiency in using computer software and systems for scheduling, reporting, and communication.
- Be able to diagnose problems quickly and have foresight into potential issues
- Knowledge of cleaning techniques, equipment, and industry best practices.
- Familiarity with health and safety regulations and compliance requirements.
- Strong organizational and time management skills to handle multiple priorities.
- Acute understanding of resource allocation
- Must know how to drive
- Adept problem solver and decision maker
- Diligent and proactive.
- Respectful of deadlines.
N150,000 - N200,000 / month.
Method of Application
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using "Operations Officer" as the subject of the email.
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