Order Processor (For Serious People Only)
About Us
Vitalvida is a fast-growing e-commerce company focused on delivering high-quality products to customers across Nigeria. We are serious about speed, precision, and accountability. We are growing fast, and we need serious people to join our team.
This Role is Not for Everyone!
If you are coming to work to sleep, gist, or surf social media, DO NOT APPLY.
If you are already working remotely somewhere else and think you can also work in our office, DO NOT APPLY.
If you think you are smart and want to use company time to do side hustles or “moonlight,” DO NOT APPLY.
About the Role
This role is for disciplined, hardworking, and proactive individuals who will attend to customers, close sales, and help the company succeed. You will be doing more than just your job description because that is how startups work.
Key Responsibilities
Customer Engagement:
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Answer customers' questions via WhatsApp, Instagram, and phone calls in a polite and professional way.
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Help customers place their orders and ensure their satisfaction.
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Follow up on orders until they are successfully delivered.
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Proactively resolve issues arising from Delivery Agents and Customers.
Sales and Order Management:
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Record customer orders in the CRM system accurately.
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Negotiate rates with logistics service providers.
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Determine the best delivery agent for each delivery.
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Manage delivery agents to ensure efficient processing and dispatch of orders.
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Oversee the flow of customer orders from initiation to delivery.
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Record calls with customers for quality assurance.
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Assign orders to delivery agents on WhatsApp and track progress until delivery.
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Meet or exceed sales targets by identifying and closing opportunities.
Beyond Your Job Description:
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Step in to help other team members whenever needed.
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Take initiative to solve problems, even if it’s not “your job.”
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Look for ways to improve processes for the company.
Reporting and Accountability:
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Fill out and submit daily sales reports without excuses.
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Prepare end-of-day reports with accurate and complete information.
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Proactively handle any issues and ensure smooth operations.
What We Expect (Competencies)
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Ownership Mentality: Treat the company like it’s yours. Take responsibility for results.
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Hard Work: Come early, stay late, and give your best effort every single day.
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Focus: Work during work hours — no social media, no gisting, no laziness.
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Integrity: Be honest and upright. Don’t use company time for personal business.
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Startup Mindset: Be ready to help where needed; no task is beneath you
What We Don’t Want
Disorganized individuals who can’t handle multiple tasks and miss details in customer orders.
Poor communicators who fail to engage customers professionally or resolve issues effectively, leaving customers frustrated.
Procrastinators who delay responding to customers, fail to follow up on orders, or let issues escalate unnecessarily.
Negative personalities who complain, shift blame, or bring down team morale instead of working towards solutions.
Rude individuals who use condescending tones with customers or phrases like "You have to calm down"—we prioritize respect, empathy, and professionalism at all times.
Impatient people who interrupt or dismiss customers’ concerns instead of actively listening and resolving their issues.
Know-it-alls who argue with customers or try to "prove them wrong"—we believe in addressing concerns, not winning arguments.
Arrogant individuals with uncontrollable egos who undermine teamwork and make interactions uncomfortable for colleagues or customers.
People who talk down to others, whether customers, colleagues, or delivery agents—respect and humility are essential to our culture.
People who lack accountability and make excuses instead of owning up to mistakes or taking responsibility for results.
Those who think customers are not always king—at Vitalvida, our customers are always king, and every team member must reflect that in their interactions.
Emotionally reactive individuals who lose their temper or become defensive when dealing with difficult customers or situations.
Daily Expectations and Performance Targets
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Close a minimum of 40 sales daily or resolve 60 inquiries daily to meet targets.
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KPIs will be tracked daily, and quarterly performance bonuses are available for those who consistently meet and exceed goals.
Qualifications
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Previous experience in telesales or customer service is a plus.
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Must be computer literate.
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Excellent analytical thinking.
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Must know how to use WhatsApp, Instagram, CRM tools, and basic computer applications.
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Knowledge of or willingness to learn new productivity tools.
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High level of initiative with the ability to self-manage.
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Excellent written and verbal communication skills.
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Must be organized, detail-oriented, and able to work under pressure.
What You Will Learn and Do in Your First 30 Days
Day 1: Training on CRM tools, order assignments, and customer interaction.
Weeks 1–2:
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Conduct daily audits to ensure full understanding of your responsibilities.
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Start handling customer interactions and orders with full accountability.
If you fail to meet expectations within your probation period, you will be let go.
How to Apply
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Make sure you are serious and ready to work hard. Lazy or unserious candidates should NOT APPLY.
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Send your CV to admin@vitalvida.ng with the subject line:
“Order Processor – [Your Name]”
Task: To confirm that you’ve read this job ad thoroughly, include the answer to the following question in your email:
“How many sales are you expected to close daily?”
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