Quality Manager Job at PharmAccess Group

At PharmAccess, our goal is to make inclusive health markets work in sub-Saharan Africa. Realizing that the first wealth is health. We challenge the notion that exclusion from essential healthcare is an inevitable consequence of living in poorer countries and identify the opportunities and partners - both private and public, needed to bring about holistic transformation in failing health markets.

PharmAccess Nigeria aims to be an innovator and catalyst for practical changes that can be scaled to enable more access to better healthcare services for all Nigerians. Its interventions include improvements in innovative financing mechanisms such as health insurance, quality standards for quality improvement and quality assurance in the healthcare delivery system using our ISQua accredited standards SafeCare.

We are recruiting to fill the position below:

Job Position: Quality Manager

Job Location: Abuja / Lagos
Employment Type: Full Time (One-year contract)
Work Type: Fixed Term Contract

The Position

• As Quality Manager, you will work on the development of SafeCare’s proposition, products and services to strengthen the supply of better health care services in Nigeria.
• Our initiatives are aimed at equipping healthcare providers with the clinical and business tools and skills to improve the quality of care to patients, healthcare providers, investors and funders alike.
• You will assist with building a network of trusted public and private health care providers by helping to develop and implement innovative value propositions, making use of new technologies, to strengthen their business and clinical performance.
• In addition, you will work on promoting the further adoption of the quality agenda by both public- and private-sector players.
• As a member of the Quality team, you will work on developing and implementing supply-side strengthening and quality improvement interventions in Nigeria.
• You will provide technical support to the government (State Ministry of Health, Health Management Board and Primary Development Agency), development partners and facility staff on quality improvement and report to the Program Director SafeCare.

Specific Responsibilities
Technical Assistance:

• Work as a member of the Quality team on PharmAccess health care supply-related activities and initiatives in Nigeria
• Develop and strengthen a network of SafeCare licensed partners, trusted providers, introducing and implementing products and services to improve healthcare quality and business performance
• Train government and private sector partners on SafeCare Standards and improvement methodology as Quality Assessors and Facilitator
• Conduct and review SafeCare Quality Assessments, including entry, review and reporting of assessment data
• Support the development and implementation of quality improvement plans for health facilities
• Train facility quality improvement teams on the use of the Quality platform and other digital tools and databases
• Facilitate quality trainings and provide technical assistance to government, health providers and implementing partners, including external Assessors and Facilitators
• Continuous review of all ongoing programs and tools, suggesting updates and improvements from lessons learned and best practices.

Business Development:

• Identify and harness new opportunities and clients for SafeCare products and services – Advanced, Rating and Self-assessment tools and Quality Platform
• Support proposal development and grant writing for new clients and projects
• Support the expansion of the licensing approach for organizations in Nigeria for private sector partners (HMOs and other aggregators);
• Provide technical support on quality improvement to government ministries, departments and agencies including regulatory bodies
• Represent PharmAccess at meetings, learning collaborative networks and as a technical expert on healthcare quality assurance and improvement.

Monitoring and Evaluation (including Research):

• Periodic monitoring of quality improvement plans implementation progress against targets
• Contribute to tracking of key performance indicators for SafeCare and projects
• Support research and evaluation studies in Nigeria.

Qualifications & Requirements

• Medical Degree, Pharmacy and Nursing Degree preferably combined with an advanced public health or business degree e.g. MPH, MBA
• At least 10 years of work experience in clinical health settings and/or the development sector
• Excellent writing and verbal communication skills in English
• Good knowledge of quality improvement approaches in healthcare and data management processes
• Capable of interacting professionally and constructively with donors, government, development partners, facility owners and managers, clinic staff and others
• Excellent interpersonal and team-building skills, ability to work effectively with different professional cadres within Government and the private sector
• Proven planning and coordination skills with an eye for detail
• Critical thinking, research and proposal writing skills
• Computer literacy, including use of Microsoft Office suite, databases and web applications
• Awareness of relevant trends and new (mobile) technologies in healthcare
• Fluency in Hausa would be an advantage
• Ability to travel frequently (50% or more domestic travel).

Note: Only shortlisted candidates will be contacted.