Receptionist / Front Desk Officer

Travelfix, Africa’s fastest growing online travel solutions provider is a one-stop powerhouse for all travel-related services. Travelfix, an arm of TVC Atlantic Vacation Group (formerly known as Cherrybrooks Event & Tours Limited) is an Indigenous Travel Company incorporated in 2012. The company commenced business operations in 2015 as a professional Travel Logistic and Management Company that provides a wide range of quality service.

We are recruiting to fill the position below:

Job Title: Receptionist/Front Desk Officer

Location: Abuja

Job Description

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements

• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation