Sales Analyst

PINS Integrated Solutions Ltd. (PINS) is a start up company that will revolutionise the mobile phone security industry in Africa. We have identified the major challenges faced by mobile phone users and are introducing services that will mitigate the problems faced by these users, by developing a mobile security application and providing world standard repair services that addresses the solutions to the major problems associated with mobile smart phones devices.
Want to make a difference with us?
We need bright and enthusiastic individuals with heaps of personality to join our team covering a range of different activities.
PINS Integrated Solutions offers a wide range of services to customers, from phone insurance to phone repairs, and we also get in touch with our valued customers to ensure we reach complete satisfaction with services provided by us.

Job Position: Sales Analyst
Reports to: Director of Business Development
Business Purpose/Objective

• The Sales Manager’s job is to deliver strong product availability and stock management in order to achieve sales to budget; to control sales processes in order to achieve margin; to lead the sales team and ensure the customer service standards and company procedures are adhered to. As a primary contact for PINScustomers, the Supervisor is heavily involved in and provides friendly, courteous, and helpful customer service on a daily basis

Core Working Relationships

• Managing Director, Financial Manager, Marketing Manager, Customer Care Manager, and direct reports

Accountabilities (Responsibilities)
Operations

• To encourage the team to maximise sales through excellent and impeccable customer service
• To ensure the team achieves its departmental targets and objectives
• Carry out duty management shifts as required
• Organise rotas for the department and store where necessary using appropriate I.T systems
• Customer Service Standards
• Know and demonstrate by example the customer service standards
• Lead and coach the team in their ability to effectively deliver the company’s service standards
• Effectively deal with customer issues in store and the sales when duty managing

People, Training & Development
 

• Facilitate/assist in training the team; utilise relevant manuals/tool kit trainings as necessary
• Motivate the team to achieve departmental objectives
• Effectively communicate goals and objectives to the team
• Attend/complete trainings as necessary
• Where required, complete /assist in carrying out performance reviews for the team
• Merchandising & Stock Management
• Ensure department displays are well-maintained: replenished, faced up and stock rotated in line with company guidelines
• Ensure departmental ordering is completed and stock volumes managed appropriately
• Monitor regularly, and minimise, wastage
• Departmental stock takes: ensure periodic stock takes are completed and recorded according to company procedures
• Store stock takes: assist in overseeing periodic stock takes for the whole store as required; this may require working additional hours from time to time

Systems & Procedures

• Follow correct opening and closing procedures
• Follow correct procedures for receiving and checking deliveries and ensure paperwork is processed in line with company policy
• Ensure the team operates the till systems competently and accepts correctly cash/cards/vouchers in line with cash handling policies and procedures
• Ensure due diligence checks are completed according to company procedures: price checks (periodically) and date code checks
• Follow accident reporting procedures

Business Development

• To revise and implement the sales strategies plans.
• To generate sales opportunities by identifying appropriate business targets

Generic Competencies

• Managerial skills in Business and People

o Planning

o Reviewing

o Motivating

o Coaching

o Performance Management

• Interpersonal and Communication Skills
• Problem Solving and Team Building Skills

Functional Competencies

• Ability to follow and enforcer company procedure
• Ability to interact with
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