Senior Application Support Analyst Job at Alfred & Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.

We are recruiting to fill the position of:

Job Position: Senior Application Support Analyst

Job Location: Lagos

Job Summary
The resource should be able to demonstrate competent IT literacy around applications and systems.

Responsibilities

• Maintain the core ERP application and other applications in the company.
• Identify and implement workarounds for customer incidents.
• Implement bugs and patches to all applications.
• Proactively enable 2nd line support to resolve incidents without undue escalations.
• Be proactive in improving monitoring, alerting and end to end testing on applications.
• Handle escalated calls 2nd level on all applications.
• Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
• Monitor the availability, performance and throughput of supported IT applications.
• Maintain IT application support technical documentation.
• Participate in disaster recovery activities as required.
• Implement, test and monitor required application changes in line with change implementation plans.
• Understand and comply with the IT organisation requirements, processes, procedures and policies.
• Implement, test and monitor required IT application changes in line with change implementation plans.
• Perform other duties as assigned by the line manager.

Qualifications

• B.Sc in Computer Science
• 7 years experience in application support

Key Skills & Competencies:

• Database Administration
• Listening ability and patience with users
• Customer service and relationship management
• Critical thinking skills
• Investigation and diagnostic skills
• Communication skills and active listening
• MSCE or MCP
• Attention to details
• Business awareness
• Possess technical knowledge

Desirable Certifications:

• Service awareness basically ITIL V3 or V4
• Project Management
• Master’s degree in IT
• Business Analysis
• Oracle Certified Associate (OCA)

Salary
Very Attractive.

Method of Application
Interested and qualified candidates should send their CV not later than "3pm" on the above-stated closing date to: apply@alfred-victoria.com using the "Job Title" as the subject of the email.