Senior Manager (Operations) Job at Starcare International Hospital

At Starcare International Hospital, we are more than just a healthcare facility; we are a beacon of hope, a center of healing, and a testament to the pursuit of excellence in healthcare. Our story is one of dedication, compassion, and the unwavering commitment to providing the highest standard of medical care to the community we serve.

We are recruiting to fill the position below:

Job Position: Senior Manager (Operations)

Job Location: Ikeja, Lagos
Employment Type: Full-time

About the Job

• Starcare International Hospital is seeking a proactive, strategic, and experienced Senior Manager – Operations to lead and streamline hospital operations across all departments. 
• This role is pivotal to ensuring excellence in patient care delivery, operational efficiency, and compliance with quality standards. You will work closely with clinical, administrative, and executive teams to implement systems and processes that align with Starcare’s mission of “The starlit way to better health.”

Key Responsibilities

• Lead and oversee daily hospital operations including outpatient, inpatient, diagnostics, pharmacy, and support services.
• Drive process improvements to enhance efficiency, service quality, and patient satisfaction.
• Coordinate with department heads to ensure alignment in goals, resource utilization, and staff productivity.
• Manage budgeting, procurement planning, and operational cost control.
• Oversee facility maintenance, biomedical equipment, and safety measures.
• Monitor key performance indicators (KPIs), patient flow, turnaround times, and resource allocation.
• Ensure compliance with healthcare regulations, accreditation standards, and hospital protocols.
• Support hospital leadership in strategic planning and expansion initiatives.
• Lead crisis management efforts, including emergency preparedness and risk mitigation.

Skills & Experience Required
Essential:

• Bachelor’s degree in Hospital Administration, Healthcare Management, Business Administration, or related field.
• Minimum 7–10 years of progressive leadership experience in hospital/healthcare operations.
• Proven expertise in hospital workflow management, systems thinking, and cross-departmental coordination.
• Strong analytical and decision-making skills.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hospital management systems and Microsoft Office Suite.

Desirable:

• Master’s degree (MBA/MHA) or equivalent in healthcare/hospital management.
• Experience in managing multi-specialty or international hospitals.
• Exposure to JCI/NABH or other accreditation processes.
• Familiarity with Nigerian healthcare systems and statutory requirements.