Service Manager at Leventis Motors Limited

Leventis Motors Limited (a member of A.G Leventis Nigeria Plc.) is the leading distributor of Trucks and Buses in Nigeria, providing you with World Leading brands such as Volkswage, Eiche, Foton-Daimle and JCB construction equipment. By carrying multiple brands, Leventis Motors is able to cater to a wide range of customer needs as dictated by customer demand.

We are recruiting to fill the position of:

Job Title: Service Manager (Commercial Vehicle / Construction Equipment)

Location: Lagos, Nigeria
Industry: Automobile

Responsibilities

• Ensure workshop procedures & systems are known to all staff and strictly followed during repairs on vehicle as well as maintenance documentation.
• Ensure customer focus oriented culture among the team and maintain good relationships with customers.
• Ensure workshop facility, equipment & tools are adequately maintained and available in ready to use condition.
• Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
• Review customers service orders and inspect the quality of repairs before the release of vehicles.
• Coordinate with sales department and arrange for delivery of new vehicles to customers within agreed time.
• Provide technical advice to team members, analyze and interpret data.
• Ensure the workshop observes all warranty process conditions
• Continuously monitor repair time & repair quality and ensure the KPI (MTTR & RFTR) targets arc achieved.
• Guiding & motivating productive staff to improve productivity & efficiency.
• Monitor and control workshop expenses.

Qualification and Key Competencies

• HND/B.Eng. in Mechanical Engineering (Specialization in Commercial Vehicles)
• Minimum of 8 years strong Engineering experience with an established Commercial Vehicle Workshop.
• Perfect knowledge of Auto Trucks.
• Problem solving skill and team spirit.
• Product knowledge & skills to handle technical problems, warranty issues.
• Ability to guide & train others.
• Good communication ability both verbally and in writing.
• Computer skills: Microsoft Office Package
• Valid driver’s license