Service Operations Executive Job at Interswitch

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Position: Service Operations Executive

Job Location: Lagos
Job Type: Permanent
Department: Group Core Operations

Job Description

• To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Inters witch Network.

Responsibilities

• Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities in regard to the following services:

Functional Responsibilities:

• Settlement Computation and Collation
• Switched transactions settlement
• Processed transactions billing
• Services/Network billing
• Settlement Adjustment
• Settlement Re presentment
• Exception Investigation and resolution/escalation
• Ensure disputes to be settled daily are settled accordingly
• Identify exceptions to the above, investigation and resolve/escalate

Dispute Operations:

• Arbitration
• Arbitration Billing
• Pre-arbitration
• Chargeback processing

File Processing:

• Card Scheme clearing file processing
• (Mastercard, Visa, Discover, Amex, JCB etc)
• Card file processing
• Routine Report Delivery:
• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports ie Weekly, Monthly or Quarterly(QOC, QMR, CBN Data etc)
• Ensure delivery of Daily Dispute Reports (Details)
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency

Specialized Services:

• Airtime Stock Balance monitoring and reconciliation reporting
• Airtime Stock procurement and top up confirmation
• Agent registration
• Agency Network Virtual account top up
• Agent Details update management
• Mobile Platform Business Reversal Settlement Advice

Service Desk:

• Case Resolution

Requirements
Education and Experience: 

• Academic Qualification(s): BEng / BSc
• Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage
• Experience (Number of relevant years): 1 - 2 years

Functional Competencies: 

• Customer Service Delivery
• Business Tools Utilization
• Continual Process Improvement
• Time Management