Software Support Engineer Job at Arit of Africa Limited

Arit of Africa Limited is a worldclass IT Systems Integrator and ICT Infrastructure Solutions Provider established over four decades ago with specialty in the deployment of highend IT systems, solutions and services.

We are recruiting to fill the position below:

Job Position: Software Support Engineer

Job Location: Lagos
Employment Type: Full-time

Duties and Responsibilities

• To collaborate with the sales support or BDMs by acting as technical experts in customer presentations.
• Providing level 1 and 2 support to clients on installed applications/software
• Determine the technical requirements to meet client goals and act as liaison between the OEM/Sales team and client.
• Work with the customer, users, technical architect, and application designers/OEM to define the data migration requirements and structure for the application.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes, investigating problem areas, following the software development lifecycle.
• Analyses the impacts on current software solutions deployed for clients, research problems, design and implement optimal solutions.
• Ensure security in reporting and data warehousing.
• Application/software customization flow (e.g New custom menu, Batch job, Product menu customization, FI and debugging)
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Maintain an awareness of the latest technological trends (software/applications) in the focus area of the company and developments to introduce new processes and products to enhance company profitability and efficiency.

Qualifications

• Candidates should possess a Bachelor's Degree in Computer Science / Electrical Engineering or an industry-related field with 3 - 5 years of relevant work experience in the ICT sector
• Proven experience in IT solutions & Services
• Relevant professional qualification is an added advantage.

Method of Application
Interested and qualified candidates should send their CV to: careers@aritofafrica.com using the Job Position as the subject of the mail.