Team Lead, Community and Facility Management Services - Hybrid Incubator

Ventures Platform - We are looking to hire dynamic, smart and forward thinking individuals to join our workforce. We are a "hybrid" Incubator and we offer training, mentorship, seed funding, shared services and incubation to existing and aspiring tech entrepreneurs with unique ideas in Health Tech, Government Tech, Agric. tech and “Tech as an enabler”. 

We are recruiting to fill the position below:

Job Title:  Team Lead, Community and Facility Management Services - Hybrid Incubator

Location: Abuja

Job Description

• He or she will be responsible for providing qualitative concierge, internal customer service and business operations systems.
• Other duties shall include but not be limited to:
  • Creating and deploying comprehensive business operations systems - food and beverage; maintenance, information desk, fleet and facility management
  • Act as the concierge and liaison officer for VP’s clients. Services will include: guest relations management; bookings of office spaces and management of food ordering system
  • Oversee the following essential central services - office & landscape maintenance, cleaning, and waste disposal.
  • Organize business operation’s staffing patterns and ensure the number of staff required to meet demand are available within any set schedule
  • Maintain equipment via the creation of monitoring systems and development of preventive maintenance programs
  • Alongside the HR and OD department, handle administration in all HR functions: mainly Recruitment, Performance Management and leave administration
  • Support the department to carry out required research activities during projects, report writing session and metrics compilation
  • Prepare weekly reports on all internal customer complaints/ feedbacks. Reports should include all relevant communication, observation and findings within the internal customer environment

Requirements

• The ideal candidate will have the following relevant work experience and behavioural competencies: Previous experience in managing multidimensional business operations systems;
• Excellent communication skills (written and verbal);
• Extroverted and analytical in nature; Great interpersonal and relationship building skills;
• Service orientation; Strong work ethic and personal initiative;
• Excellent organizational and task management skills and Excellent Client service orientation.