Technical Support Officer Job at TEKPLUGIN Limited

TEKPLUGIN is the leading information and communication technology (ICT) company and software engineering company offering a full range of technology products, solutions and services. We provide solutions/system integration services focused on information system consulting and integration, and infrastructure services centered on outsourcing services (complete information system operation and management).

We are recruiting to fill the position below:

Job Position: Technical Support Officer
Job Location: Lagos
Employment Type: Full-time

Job Brief

• We are looking for technically skilled candidates with excellent interpersonal skills for this position. You will troubleshoot technical issues, provide timely customer feedback and support the roll-out of new software, among other duties.

Roles and Responsibilities

• Troubleshoot technical issues
• Attend in-person meetings with clients to analyse, troubleshoot and diagnose software problems
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• support the roll-out of new software
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Follow up with clients to ensure problems are resolved.
• Test and evaluate new technologies
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Other duties as assigned by your supervisor.

Qualification

• B.Sc. in Computer science
• 1-3 years’ experience as a Technical support personnel
• Expert knowledge in how operating systems and software works.
• Good understanding of computer systems, mobile devices, and other tech products

Skills and Abilities:

• Ability to diagnose and troubleshoot basic technical issues
• Excellent communication skills.
• Ability to handle pressure and meet deadlines
• Attention to detail and problem-solving skills
• Excellent time management and organisation