Telesales / Customer Service Representative Job at Outsource Nigeria

Outsource Nigeria is a full-service Human Resources agency, specializing in providing outsourced turnkey manpower solutions to growing companies. Our solution include HR Services, Recruiting, Accounting, IT Support, Business Intelligence, Developers, and Operations including management and field / phone / automated based resources. The core of Outsource Nigeria’s success is its people.

We are recruiting to fill the position below:

Job Position: Telesales / Customer Service Representative
Job Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

• Manage large amounts of incoming and outgoing phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Salary
N100,000 Monthly.

Method of Application
Interested and qualified candidates should send their CVs to: jobs@outsourcenigeria.com using the Job Position as the subject of the mail.