Ticketing and Reservation Officer Job at Akenn Travel and Tours

Akenn Travel and Tours is an excellence oriented end-to-end travel company domiciled in Lagos, Nigeria. Akenn is poised to provide bespoke and readily available services in Nigeria, Africa and the rest of the world.

We are recruiting to fill the position below:

Job Position: Ticketing and Reservation Officer
Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are currently seeking an experienced Ticketing and Reservation Officer to join our team.
• The successful candidate will be responsible for managing ticket sales, reservations, and customer inquiries for our travel company.
• As a Ticketing and Reservation Officer, you will be expected to provide excellent customer service and work with customers to ensure their travel arrangements are seamless and hassle-free.
• You will also be responsible for keeping accurate records and managing inventory to ensure the availability of tickets.

Key Responsibilities

• Manage ticket sales and reservations via phone, email, or in person.
• Provide excellent customer service to customers, responding to inquiries and resolving issues
• Coordinate with other departments to ensure smooth operations and efficient customer service
• Work with customers to ensure their travel arrangements meet their needs and preferences
• Keep accurate records of ticket sales, inventory, and customer interactions
• Maintain a high level of professionalism and adhere to company policies and procedures.

Minimum Requirements

• HND in Tourism, Hospitality or any related field.
• Minimum of 2 years experience.
• IATA certification is an added advantage
• Must have experience with either Galileo or Amadeus booking systems
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment with minimal supervision.
• Proficiency in Microsoft Office Suite
• Ability to work flexible hours, including weekends and holidays
• Proven experience in ticketing and reservations, preferably in the travel industry
• Strong communication and customer service skills
• Excellent organizational skills and attention to detail
• Strong problem-solving skills and ability to work under pressure
• Good organizational and time management skills.

Remuneration and Benefits

• N80,000 - N100,000 Monthly.
• We offer competitive salary packages and a supportive work environment that encourages growth and development.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: info@akenntravels.com using the Job Position as the subject of the email.