Training and Onboarding Analyst Job at MAX.NG

MAX is on a mission to fix Africa’s notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses and independent drivers in real-time. We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full potential.

We are recruiting to fill the position below:

Job Position: Training and Onboarding Analyst

Job Location: Nigeria
Job type: Full-time

Role Overview

• We are looking for a reliable and seasoned Training and Onboarding Officer who will be responsible for training of potential candidates and onboarding successful Champions for MAX

What You’ll Do
Training and Onboarding:

• Track riders progress within the onboarding program
• Communicate clearly the terms of service and employment contract to new Drivers
• Conduct orientation trainings to inform new hires about company policies and procedures
• Ensure new drivers are onboarded effectively and understand clearly the obligations detailed in the service contract
• Build and maintain strong relationships with Drivers. Gather their feedback and contribute to operational improvements
• Monitor new hire turnover and retention rates
• Create experiential exercises to drive high level of interactivity and retainment
• Duly communicate any necessary change that has been made by the management to Champions in due course
• Collaborate (with recruitment) in the selection, onboarding and verification/background check of the Champions
• Provide clear expectations, directions and communicate it to Champions
• Research new ideas and anticipate future threats and opportunities
• Stay up-to-date with the latest innovations in the MAX App and relay such to the Champions
• Collaborate and be proactive to Champions turnover, putting a plan to ensure immediate improvements
• Identify areas of confusion for the class and connect the dots
• Suggest periodic training for Champions e.g. health and safety
• Keep abreast of existing and new market practices. Bring in new ideas and anticipate future threats and opportunities
• Support in the building of a strong Riders workforce/community

Testing and Activation:

• Ensure the psychometric test is administered to every prospective Champion
• Ensure that successful candidates move to the next change stage
• Ensure swift and smooth movement from one stage of activation to the other
• Follow up to ensure that guarantors forms are verified and returned
• Follow up to ensure a smooth application process and proper implementation of training

Administration and Management:

• Ensure the Implementation of company strategies, goals, objectives and procedures
• Develop and ensure the implementation of strategies, tactics, and procedures
• Enforce the use of appropriate methods, frameworks and channels to test candidates
• Optimise processes for effective and efficient budget use
• Supervise and oversee the Onboarding team
• Work with line manager to prioritize business and information needs
• Promote the company's mission and values

Reporting:

• Ensure constant update and maintenance of an internal candidate (successful and unsuccessful) database
• Prepare periodic reports for supervisor to show tasks in progress, number of candidates verified, tested and onboarded
• Ensure the record of individual performance at each level of the onboarding test

Requirements
What You’ll Need:

• A Degree in related fields, minimum of a HND
• 1+ years of experience in driver training and onboarding
• Experience in e-Commerce transport operations is an added advantage.

Skills and Abilities:

• Strong working knowledge of developing orientation systems and tools
• Excellent organizational skills and attention to detail
• Track record of managing recruitment for multiple clients
• Strong knowledge of recruitment practices, metrics, and guidelines
• Detail oriented
• Excellent leadership and project management skills
• Superb sales and management skills
• Excellent verbal and written communication
• Able to initiate and maintain strong relationships with people from all types of background
• Strong problem solver, with hands-on approach to plan and execute well
• A start-up attitude- willingness to work hard to get things done
• Ability to make discretionary judgment and to manage and impart confidential information.

Benefits

• Competitive pay & benefits
• Premium Health insurance cover
• Consistent Learning and Development.