FLAWCREST NIG.
Advertising / Media
Here at FLAWCREST NIG.,we are a leading company in our industry in the Enterprenuership area.We are hiring an experienced Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, FLAWCREST NIG. is a great place to grow your career. You'll be glad you applied to FLAWCREST NIG. .
Responsibilities
Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
Document all inquires, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases during
Qualification
Minimum of OND
1 year of customer service experience
Experience working with inbound and outbound calls, customer retention, and inside sales preferred
Excellent interpersonal skills, Good communication skills,
Comfortable working in a high volume role
Demonstrated ability to prioritize tasks and manage time efficiently
Basic computer skills in various software and web-based applications
Responsibilities
Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
Document all inquires, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases during
Qualification
Minimum of OND
1 year of customer service experience
Experience working with inbound and outbound calls, customer retention, and inside sales preferred
Excellent interpersonal skills, Good communication skills,
Comfortable working in a high volume role
Demonstrated ability to prioritize tasks and manage time efficiently
Basic computer skills in various software and web-based applications