Account Manager Job at Next Basket

Next Basket is a company that develops and offers a SaaS e-commerce platform through which online stores are created. The main directorates in the structure are Software Production, Commercial Directorate and Services, where all three have a matrix organisation of responsibilities.

Next Basket offers its products and services in all English-speaking countries on all continents. The company has offices and agencies in Bulgaria, the Philippines, Nigeria and India, and is about to establish its presence in Colombia in order to serve the USA market.

We are recruiting to fill the position below:

Job Position: Account Manager
Job Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Be “End to End” responsible for NEXT BASKET’s Partners needs;
• Drive the end-to-end execution of complex projects, ensuring alignment with company goals and timely delivery;
• Work closely with all internal departmens as Marketing, Sales, IT and etc.
• Efficiently allocate and manage resources to optimize project outcomes while maintaining a clear understanding of budget constraints.
• Foster collaboration among diverse teams including developers, designers, and marketers to achieve Partner’s objectives;
• Identify potential risks, develop mitigation strategies, and proactively address roadblocks to keep projects on track;
• Establish clear project milestones, track progress, and communicate updates to stakeholders effectively.

What Will You Be Doing Every Day?

• Determining clients needs by conducting meetings to outline their digital goals;
• Overseeing the client's online presence and identifying areas of improvement;
• Actively communicate customer needs and KPIs with services delivery team;
• Creating and maintaining positive, long-term relationships with clients to build trust;
• You are highly focused in great level of customer satisfaction;
• Acting as a point of contact for clients to address any digital management queries or concerns;
• Being able to analyze the effectiveness of the digital marketing services effort and translate and communicate it with our business partners;
• You will work closely with services delivery team such as graphic designers, content writers, digital marketing specialists, strategists, etc;
• You will work closely with Sales and Services leads;
• Keeping abreast with the digital and e-commerce industry;

Our Expectations

• At least 5 years of experience as a Account Manager;
• Demonstrated track record of successfully managing and delivering tasks;
• High level of English language proficiency (written and spoken).
• Positive and friendly attitude.
• Ability to align project goals with broader company objectives, contributing to the overall business strategy.
• Skill in navigating ambiguity and adapting to changing priorities while maintaining a structured approach to project management.
• Excellent verbal and written communication skills, ensuring clear and transparent information flow across teams and stakeholders.
• Desire for personal & professional growth at an international scale.

We are looking for You to join our growing team!
If You:

• If you are a Account Manager with Digital marketing experience;
• If you have a minimum of 5 years’ experience in a similar position;
• If you excel at driving cross-functional collaboration and managing complex projects;
• If you can effectively balance strategic planning with hands-on project execution;
• If you're skilled in risk management and can keep projects on track in a dynamic tech environment;
• If you're ready to lead our innovative online store platform projects and ensure their success.

What Do We Offer?

• We believe that remarkable results are achieved with a remarkable team, and a remarkable team is well-educated, well-motivated, and well-cared for.

As a potential member of our team, you can take advantage of the following opportunities and benefits:

• A starting monthly NET salary of N280,000
• N350,000 NET monthly salary after a successful probation period.
• Labor contract, according to the Nigerian legislation in force.
• High-level additional health insurance.
• Opportunity to work in a dynamically developing international software company.
• Long-term professional career opportunity.
• Last but not least - we maintain a friendly team culture that encourages continuous professional learning and team collaboration.