Admin / Customer Experience Personnel Job at Terra Developers Limited

Terra Developers Limited develops quality and functional homes and have a diverse group of professionals who collectively have expertise and experience in the real estate industry. We create convenient and friendly investment opportunities to individuals within and outside of Nigeria as it is our belief that everyone should be able to live the good life regardless of their earning capacity.

We are recruiting to fill the position below:

Job Position: Admin / Customer Experience Personnel

Job Location: Abuja (FCT)

Job Summary

• The Admin / Customer experience personnel will be responsible for providing administrative support, managing front-desk operations and delivering exceptional customer service to our clients and visitors.
• You will handle a variety of administrative tasks while managing client inquiries, addressing concerns, and supporting the team with day-to-day operations.

Key Responsibilities
Customer Service & Client Interaction:

• Act as the first point of contact for clients and potential customers, responding to inquiries via phone, email, and in person.
• Ensure that all client interactions are positive, professional, and solution-oriented, reflecting the company’s commitment to excellent service.
• Address customer concerns or complaints, resolving them promptly and effectively while ensuring client satisfaction.

Administrative Support:

• Manage office supplies and equipment, ensuring availability, functionality and overall office management.
• Collaboration & team support.

Customer Experience Management:

• Follow up with clients after meetings or transactions to ensure their needs were met and gather feedback on their experience.
• Work closely with the sales and marketing teams to enhance client engagement and improve the overall customer experience.

Qualifications

• Education: Bachelor’s Degree in Communication, Business Administration or related field.
• Experience: 1 - 3 years of experience in a related field.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and CRM Tools is a plus.
• Excellent communication skills.

Method of Application
Interested and qualified candidates should submit their Resumes to: recruitment@terradevelopers.com.ng using the Job Position as the subject of the mail.