Account Manager Job at Next Basket

Next Basket is a company that develops and offers a SaaS e-commerce platform through which online stores are created. The main directorates in the structure are Software Production, Commercial Directorate and Services, where all three have a matrix organisation of responsibilities.

Next Basket offers its products and services in all English-speaking countries on all continents. The company has offices and agencies in Bulgaria, the Philippines, Nigeria and India, and is about to establish its presence in Colombia in order to serve the USA market.

We are recruiting to fill the position below:

Job Position: Account Manager
Job Location: Lagos
Employment Type: Full-time

Job Description
What We're Looking For:

• Experience Counts: You've been rocking the Affiliate Manager or similar for 3+ years;
• E-Commerce and SaaS Savvy: You've got the know-how in these domains;
• Results-Oriented: You're all about numbers and achieving impressive outcomes;
• Dynamic and Adaptable: Ready to embrace the ever-evolving world of e-commerce;
• Global Ambitions: Eager to take our operations worldwide.

Your Role Involves:

• Managing all Affiliates of the company;
• Be end to end responsible for all third party resellers;
• Tracks for the implementation of the set goals and tasks, including KPIs;
• Managed all processes regarding Affiliate program;
• Find and onboard new Partners on Affiliate program;
• You comply with company standards.

What You'll Do Daily:

• Determining clients needs by conducting meetings to outline their digital goals;
• Overseeing the client's online presence and identifying areas of improvement;
• Actively communicate customer needs and KPIs with services delivery team;
• Creating and maintaining positive, long-term relationships with clients to build trust;
• You are highly focused in great level of customer satisfaction;
• Acting as a point of contact for clients to address any digital management queries or concerns;
• Being able to analyze the effectiveness of the digital marketing services effort and translate and communicate it with our business partners;
• You will work closely with services delivery team such as graphic designers, content writers, digital marketing specialists, strategists, etc.;
• You will work closely with Sales and Services leads;
• Keeping abreast with the digital and e-commerce industry.

 Requirements
We Expect:

• At least 5 years of experience as a Account manager; 
• Demonstrated track record of successfully managing and delivering tasks;
• Ability to align project goals with broader company objectives, contributing to the overall business strategy;
• Skill in navigating ambiguity and adapting to changing priorities while maintaining a structured approach to project management;
• Excellent verbal and written communication skills, ensuring clear and transparent information flow across teams and stakeholders;
• High level of English language proficiency (written and spoken);
• Positive and friendly attitude;
• Desire for personal & professional growth at an international scale.