Account Manager (Q-Commerce) Job at Glovo Nigeria

Glovo - We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

We are recruiting to fill the position below:

Job Position: Account Manager (Q-Commerce)

Job Location: Lagos

Job Description

• Glovo is looking for a talented and ambitious Account Manager for one of its fastest-growing vertical — Q-Commerce Retail.
• Do you want to make an impact and contribute to disrupting the instant delivery market?

Responsibilities

• Own strategic partner relationships end to end, including understanding P&L tracking, managing product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence.
• Onboard new partners on our platform by providing them all the necessary tools and information to start working.
• Be responsible of closing deals with the partners.
• Prepare reports and dashboards to present to retail partners and use as source of operational improvements.
• Be responsible for our partners business performance, analyse their main KPIs and ensure growth MoM. Track and reporting of performance metrics.
• Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties.
• Get feedback from our partners and translate it into product, marketing and operations improvement.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.
• Be responsible for the entire sales process with new partners to source and negotiate the best products in your cities to deliver to our customers.
• Start building a partner portfolio, create new business opportunities and initiate partnership collaborations.
• Meet monthly and quarterly objectives defined by the company.
• Analyse partner operations and provide plans, tools and solutions in order to provide best-in-class experiences.
• Support negotiations with new partners.
• Prepare reports and dashboards to present to groceries partners and use as a source of operational improvements.

Requirements

• At least 3 years of experience in high-performance account management or Business Consultancy in FMCG or Retail.
• Analytical mindset.
• Problem solver, look for the root cause of the problem and go for it till make things happen.
• Perfect written and spoken communication.
• Customer obsession.
• Proactive, organized, and obsessed with details.
• An empathetic, inclusive and curious attitude.
• You’re an owner, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented
• Experience in understanding retail business, as well as revenue dynamics and drivers.
• Can negotiate commercials and manage large partner accounts.
• Full English proficiency.