Front Desk & Reservations Officer Job at Stay & Homely Hotel Limited

Stay and Homely Hotel Limited, a proud member of the esteemed DreamCity Group, is a luxurious retreat nestled in the tranquil surroundings of Maitama, Abuja. Our hotel offers a unique blend of boutique rooms, elegant apartments, and opulent villas, providing guests with an exquisite and unforgettable home-away-from-home experience. With a commitment to exceptional service and attention to detail, Stay and Homely Hotel Limited welcomes travelers to indulge in comfort, style, and sophistication, promising a stay that is both relaxing and memorable. Whether you seek a peaceful escape or a lavish getaway, our hotel is dedicated to ensuring that every guest's visit is nothing short of extraordinary.

We are recruiting to fill the position below:

Job Position: Front Desk & Reservations Officer

Job Location: Maitama, Abuja (FCT)
Employment Type: Full-time
Industry: Hotel and Hospitality

Responsibilities

• Greet and welcome guests in a professional and friendly manner
• Handle all incoming calls, inquiries, and reservations promptly and courteously
• Check guests in and out efficiently, ensuring accurate information and payment processing
• Manage online and offline reservation systems, ensuring accuracy and timeliness
• Handle guest feedback and complaints with professionalism and empathy
• Maintain a neat and organized front desk area
• Coordinate with housekeeping, maintenance staff and others to ensure guest satisfaction
• Assist with guest requests, providing information about hotel facilities and local attractions
• Monitor room availability and make recommendations for room assignments
• Collaborate with other departments to ensure a seamless guest experience

Requirements

• Minimum of OND or equivalent educational qualifications in Hospitality Management or related field
• Minimum of 3 years of experience in a similar role in the hotel and hospitality industry
• Excellent communication and customer service skills
• Proficiency in using reservation software and Microsoft Office applications
• Ability to multitask and work efficiently in a fast-paced environment
• Strong organizational skills and attention to detail
• Flexibility to work shifts, including weekends and holidays.

Method of Application
Interested and qualified candidates should send their CV to: recruitment.office@dreamcityproperty.com using the Job Position and Location as the subject of the email.