Administrative Assistant Job at Reliance HMO

Reliance HMO is a health insurance company that acts like a technology company. We’re using software, data science, and telemedicine to make health insurance more affordable, easier to access, and more of a delightful experience

We are recruiting to fill the position below:

Job Position: Administrative Assistant

Job Location: Lekki, Lagos
Job type: Full time
Department: Reliance Family Clinics

Description

• The administrative assistant will serve as a friendly face for a clinic that strives to treat every patient as a VIP.
• The successful candidate will be friendly, engaging, and helpful with strong communication skills.
• Schedule clients and patients for appointments, health education sessions and on-site events while demonstrating politeness, courtesy, and professionalism.
• Triage patients in need of medical assistance and alert medical staff
• Maintain key organizational documents in soft and hard copies immaculately in adherence with filing systems
• Demonstrate effective telephone and email communication techniques/etiquette
• Document and invoice customers as applicable and follow up on payments and manage petty cash records transparently
• Organize transportation as needed by the medical and non-medical team.
• Use computer systems to accurately, document, locate, modify, and retrieve data which includes patient data, claims, invoices and stock keeping etc
• Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails
• Securely and confidentially collect, retrieve, and share patient records and enter data for medical or administrative reporting

Requirements

• Minimum of BSc / HND in a related field
• Similar experience in a role related to front desk work, customer service, and administrative skills particularly in the healthcare field is a plus
• Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook
• Highly organized, detail-oriented, self-directed, and goal-driven
• Excellent problem-solving, conflict resolution, and customer service skills
• Excellent verbal and written communication skills
• Experience with bookkeeping and basic accounting processes is a plus.
• Comfortable working 8am-8pm shift and on weekends

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Free office lunch
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance