Customer Service Representative Job at St. Ives Specialist Hospital

St. Ives Specialist Hospital is a multi-specialist hospital located in Lagos. Since its establishment in 1996, the hospital has been providing dedicated specialist services in women's, children's, and family health. The hospital is managed by a group of consultants in various fields, including Obstetrics & Gynaecology, Paediatrics, and Medicine & Surgery.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Greet and attend to patients and visitors courteously, ensuring a welcoming and professional environment at all times.
• Handle inquiries via phone, email, and in-person promptly, providing accurate information and resolving issues efficiently.
• Guide patients through registration, billing, and service areas, explaining processes clearly and assisting with documentation as needed.
• Log feedback, complaints, and suggestions systematically, escalating complex or unresolved issues to supervisors for timely resolution.
• Support the coordination of appointments and follow-ups, ensuring scheduling is accurate, timely, and communicated effectively to patients.
• Maintain updated knowledge of hospital services, procedures, and policies to provide informed guidance to patients and visitors.
• Collaborate with medical, administrative, and support teams to ensure seamless patient experience and service delivery.
• Monitor patient satisfaction and proactively identify opportunities to improve service quality and efficiency.
• Contribute to maintaining a clean, organized, and safe reception and waiting area for patients and visitors.

Salary
N250,000 per month.

Method of Application 
Interested and qualified candidates should send their CV to: recruitment@stiveshealthcare.com using the Job Position as the subject of the email.