An ISP Company in Port Harcourt is Recruiting for ICT and Engineering Graduates

An ISP Company in Port Harcourt is Recruiting for ICT and Engineering Graduates 

Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

One of our employers in the ISP industry is seeking to hire the following for their Port Harcourt branch:
 
Position:  Supervisor Technical Support Group

Responsibilities:

1. Manage, motivate, and develop Technical Support Group
2. Responsible for line management, with effective and innovative leadership attributes
3. Monitor ticketing management portal, job allocations/ assignments and individual team members’ performance
4. Model best practice reflecting fairness and equality in all aspects of the role
5. Adhere best team practice to ensure excellence service delivery within time frame
6. Generate and share daily report on team performance and unique/peculiar issues observed in network
7. Inform management of recurring problems and its impact
8. Promptly report any incident, errors, event or deviation from deployment plans
9. Identify and escalate situations requiring urgent attention to appropriate department
10. Strong appreciation of the of the impact of processes and performance on customers

Reporting to: HOD-CSG

Knowledge and skills: Computer knowledge, internet and tech savvy, customer query resolving skills, sales acumen, customer-focused, Excel knowledge is a MUST.

Languages: Hausa, Yoruba, Igbo & English

Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications and MUST have completed NYSC.
Candidate should have at least 3 to 5 years of experience from in a leadership profile from any IT/Telecom company

Position:   Executive - Shop Operations
Responsibilities:

1. First line interaction with customers
2. Ensure customers queries/requests/concerns are attended, documented and reported to the management
3. Follow up with relevant department should in case there are any delays, escalate at deviations
4. Connect with customers and maintain cordial relations in the interest of the business
5. Responsible for stock and cash management at the shop
6. Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
7. Ensure efficient operations at shop by coordinating remedies of issues affecting operations
8. Ensure customer services attitude is exemplified by actions and initiatives
9. Motivate contribution from colleagues to ensure Customer Delight
10. Adopt standards for business activities/processes and ensure adherence
11. Ensure daily operational reports are prepared and submitted in time
12. Share improvisations with Management which can be replicated at locations/processes

Reporting to: Direct Supervisor – Shop operations/ Functional – Territory Sales Manager

Knowledge and skills: Customer Focused, result-oriented, zeal for initiative with speed, leadership quality and team handling capacity, energetic and assertive, customer query solving skills, Excel knowledge is a must.
Should have Planning and Organizing skills, Proven Achiever, Should have sharp Business Acumen

Qualifications: Candidates should have at least a Higher National Diploma/Bachelor’s degree in any discipline and MUST have completed NYSC. Candidates should have at least 2 to 5 years of experience in a similar profile

 

Position:  Engineer – Inshop Technical Support
 

Responsibilities:

1. First line contact, providing technical assistance to all walk-in customers at shops
2. Assist in after sales device setup, installation & configuration processes for new subscribers
3. Create a positive customer experience
4. Assist/guide customers to handle different hardware/software application as required
5. Perform diagnostics/troubleshooting, repairs and upgrade on all the access devices
6. Liaise with device and terminal unit, for all hardware errors and related replacement cases
7. Document helpdesk tickets/resolutions, and maintain defective device inventory list for shop
8. Recognize areas and forward plans for internal improvement to the Territory Sales Manager

Reporting to: Customer service/Technical Support Group

Knowledge and skills: Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.

Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC. Candidates should have at least 1 to 3 years of experience in a similar profile

Method of Application

Interested candidates should forward their CVs in PDF/MS Word formats indicating the position they are applying for as the subject to efe.opia@ascentech.com.ng