Contact Center Agent Job at Septagus Consulting Nigeria Limited

Septagus Consulting Nigeria Limited is a renowned human resources consulting firm that emerged from an uncommon track record of distilling top notch values at a every opportunity. As a wholly owned Nigeria human resources enterprise, we have distinguished ourselves by ensuring effective and unique deliveries which mostly surpasses the expectation of our numerous clients. Our resolve to maintain a high level of professionalism at every engagement further unveils our experience in achieving optimal human resources outcomes.

We are recruiting to fill the position below:

Job Position: Contact Center Agent
Job Location: Lagos
Employment Type: Full-time

Job Overview


  • We are seeking a dedicated and enthusiastic Contact Center Agent to join our team.
  • The ideal candidate will be responsible for managing a high volume of inbound and outbound calls, providing exceptional customer service, and ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

  • Handle a large volume of inbound and outbound calls efficiently and professionally.
  • Follow established communication scripts while also being able to adapt to unique customer situations.
  • Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives.
  • Maintain accurate records of all interactions in the call center database.
  • Build sustainable relationships with customers by engaging them and taking extra steps to ensure their satisfaction.
  • Meet personal and team qualitative and quantitative performance targets.
  • Participate in ongoing training sessions to enhance product knowledge and improve service delivery.

Required Skills and Qualifications

  • Candidates should possess a Bachelor's Degree or equivalent
  • High school diploma or equivalent; further education is a plus.
  • Previous experience in a customer support role or call center environment preferred.
  • Strong verbal communication skills with an emphasis on active listening.
  • Ability to multitask, prioritize effectively, and manage time efficiently.
  • Familiarity with CRM systems is advantageous.

Method of Application
Interested and qualified candidates should send their CV, NYSC certificate, BSc certificate (not less than 2:2) / HND (not less than upper credit ), O'level result, Birth certificate & passport to: recruit@septagusconsulting.com using the Job Position and Location as the subject of the mail.