Customer Service Representative Job at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Customer Care Representative is responsible for delivering high-quality support and assistance to customers, resolving their issues promptly, and providing an excellent customer experience.
• This role involves handling inquiries, processing requests, and maintaining positive customer relationships.

Key Responsibilities
Customer Assistance:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide information on products, services, and policies to address customer needs.

Issue Resolution:

• Troubleshoot and resolve customer complaints and issues efficiently.
• Escalate complex issues to the appropriate department or supervisor when necessary.

Order Processing:

• Assist customers in placing orders, tracking shipments, and handling returns or exchanges.
• Ensure accurate data entry of customer orders and information in the company’s system.

Follow-Up & Feedback:

• Conduct follow-up calls or messages to ensure customer satisfaction with resolutions.
• Record customer feedback and report recurring issues to improve service quality.

Documentation & Reporting:

• Maintain accurate records of customer interactions and transactions.
• Prepare daily, weekly, or monthly reports on customer interactions and service issues.

Product Knowledge:

• Stay up-to-date on product offerings, company policies, and procedures.
• Attend training sessions as needed to improve knowledge and service quality.

Requirements

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in customer service or a related role is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with customer service software, CRM systems, and Microsoft Office.
• Ability to work in a fast-paced environment and manage multiple tasks.

Salary
N50,00 - N60,000