Application Support Officer Job at SterlingPRO Business Application Limited

SterlingPRO Business Application Limited is a leading FinTech company providing innovative, market-relevant, and industrialized technology consulting solutions to the financial services sector. We are trusted by top commercial banks across Nigeria and Africa, with bold plans to expand into the U.S., Europe, and Asia. At SterlingPRO, we don’t just implement solutions—we build lasting partnerships that drive high performance and business transformation.

We are recruiting to fill the position below:

Job Position: Application Support Officer

Job Location: Maryland, Lagos
Employment Type: Full-time

Key Responsibilities

• Provide day-to-day technical support for internal teams and external clients.
• Perform application deployment and upgrades, system patching, and integration of software solutions.
• Investigate reported issues by analyzing log files, system configurations, and other relevant data, and employ problem-solving techniques to identify root causes and implement appropriate solutions.
• Manage a ticketed query system and maintain a comprehensive database of issues and resolutions.
• Maintain and update technical documentation, support procedures, deployment configurations and system updates.
• Deliver technical training sessions to internal teams.
• Collaborate with the development team to perform software testing, including functional testing and regression testing, to ensure the stability and reliability of applications.
• Contribute to continuous service improvement initiatives.

Qualifications

• Minimum of a B.Sc. or HND in Computer Science, Engineering, or a related technical field.
• Must have completed NYSC program.

Requirements:

• Basic understanding of system administration.
• Good understanding of the software development lifecycle, .NET framework, and APIs.
• Strong troubleshooting and analytical skills.
• Ability to learn quickly and adapt to new tools and systems.
• Strong written and verbal communication skills for effective issue reporting.
• Ability to work collaboratively within a team.
• Well-organized, detail-oriented, and able to manage priorities effectively.
• Working knowledge of version control systems (e.g., Git) is an advantage.

Method of Application
Interested and qualified candidates should send their CV to: hr@sterlingprong.com using the Job Position as the subject of the email.

Note: This Job is fully on site