Assistant Customer Care Representative Job at GruvyVest Finance

GruvyVest is a Savings & Investment online platform in Africa. GruvyVest helps million customers achieve their financial goals by helping them save and invest.

We are recruiting to fill the position below:

Job Position: Assistant Customer Care Representative

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Answering questions about a company's products or services. ...
• Processing orders and transactions. ...
• Resolving issues and troubleshooting technical problems. ...
• Delivering information about a company's offerings. ...
• Providing proactive customer outreach.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Take the extra mile to engage customers.

Requirements

• Candidates should possess a High School Diploma with relevant work experience.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Method of Application
Interested and qualified candidates should forward their CV to: thepeople@gruvyvest.com using the Job position as the subject of the mail.